Assistant Director - Athletics

EVENTS SUPV 2 (006295)

UCPath Position ID: 40037504

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

601599

Approved Date:

1/23/2026 10:35:38 AM

Date Last Edited:

1/23/2026 10:35:34 AM

Last Action Effective Date:

7/1/2011

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

386500 - CENTRAL TICKET OFFICE

Position Details

UCPath Position Number:

40037504

Position Description ID

169745

UC Payroll Title:

EVENTS SUPV 2 (006295)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 23

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40042482

Reports to Payroll Title:

EVENTS MGR 2

UCPath Department Head Position Number:

40064356

Department Head Payroll Title:

PARKING AND TRANSPORT MGR

GENERAL DIRECTION - Indicates that the incumbent receives guidance in terms of broad goals and overall objectives and is responsible for establishing the methods to attain them. Generally the incumbent is in charge of an area of work, and typically formulates policy for this area but does not necessarily have final authority for approving policy.

6291

EVENTS SPEC 2

2

POSITION SUMMARY

Under the direct supervision of the Director, provide overall responsibility for allocation of Athletic season and single event tickets. Act as CTO liaison to Athletic Department. Provide direct supervision of two Athletic & Ticket System Data Managers  and maintain overall responsibility for ticket allocation and event management for all non Performing Arts tickets. Serve as member of CTO Senior Staff and assist in the long range planning, staff development and budget formulation for the Central Ticket Office.

Customer Relations

1. Assist the Assistant Director-Performing Arts and Customer Service in the management of the customer relations within the Ticket Office. Ensure that excellent customer relations are maintained at all times by all personnel. Assist in the resolution of customer complaints pertaining to seating assignments, customer communications, office policies, etc. Responsible for completing the communication to the customer either by telephone oremail, giving the customer the resolution to the problem. (E) 2. Handle calls from donors to various support groups regarding ticket requests or ticket problems. (E) 3. Overall responsibility for the coordination of ticket issues with the External Affairs Division of the campus. Responsibility for determination of policies regarding the reprinting of digital tickets in case of lost/stolen tickets, refunds and the waiving of any charges to customer depending upon circumstances. (E)

20%

Client Relations

1. Overall responsibility for all non-Performing Arts client contact with the Ticket Office. Manage the two Athletic & Ticket System Data Managers in all client contact and client relations between the ticket office and UCLA Athletics. (E) 2. Ensure all client information is disseminated correctly to the CTO staff as appropriate, all tickets ordered are correct, the CTO has adequately prepared for the event sale, correct PLU's have been requested, the necessary seats have been killed and put on hold, and all events are audited and billed on a timely basis. (E) 3. Assist in the preparation of Estimates of CTO Services" when necessary and work with the Assistant Directors to revise costs when appropriate. (E) 4. Attend meetings with Clients when scheduled. (E) 5. In absence ofthe two Athletic & Ticket System Data Managers, serve as point person for his/her respective events/clients. (E) 6. Act as Ticket Office Liaison to the Athletic Department. In addition to allocating all special requests for the Athletic Department, coordinate with Athletic Marketing and Corporate Development (including any outside contractors assigned to this function) to ensure all advertisements, fliers, applications, schedules and anything else released to the public is reviewed and approved by the ticket office prior to its release. Coordinate with the Development Office, the Event Management Office and the Marketing Department regarding the exact locations of all single event ticket holds for men's football and basketball games. In addition, responsible for all information needed to successfully sell tickets and give information to customers. Attend Athletic Department meetings as scheduled. (E)

25%

Ticket Allocation

1. Overall responsibility for the allocation of all season and single event Athletic event tickets. Directly responsible for the Football and Basketball seating improvement process and the allocation of all new season ticket holders. Ensure all seating is done in compliance with the existing Priority Seating Policy and directly allocate seats to members of the various University and Athletic department support groups. (E) 2. Create and communicate the football and basketball season ticket improvement process timelines. Coordinate deadlines with the University and the Athletic Development Offices to ensure a smooth and efficient improvement process. (E) 3. Responsible for checking the coding on all season applications to insure ticketingsystem accurately reflects the customers desires for improvement, to work with the respective development offices to prioritize all requests and to notify the customer whether by telephone or mail the results of their request for improvement. (E) 4. Overall responsibility for the allocation of player, player guest, recruits and other department requests for athletic events. Insure that all NCAA rules and regulations are adhered to in filling these requests. (E) 5. Responsible for the allocation of major support group members, Athletic Marketing and Corporate needs, band and spirit support tickets. (E) 6. Manage the Special Event Coordinator in the allocation of season and single tickets for his/her client's events. This includes women's basketball, SCTA managed tennis tournament, all ASUCLA events, all commencement ceremonies and celebrations and any other special events. (E) 7. Responsibility for the allocation of all season parking passes for appropriate season ticket holders for Rose Bowl events. (E) 8. Responsible for post-event reconciliation of all client department tickets. (E)

20%

Office Operations

1. Directly manage thetwo Athletics & Ticket System Managers. Evaluate his/her workload and their prioritization of this workload on a daily/weekly basis to ensure deadlines are met and the Ticket Office goals are achieved. (E) 2. Directly manage the student data analysts, who assists in therunning of requested reports by UCLA Athletics and others. Manage the data analyst’s workload and his/her prioritization of this workload to insure the Ticket Office goals are achieved. (E) 3. Assist the Director in the guidance, development and direction for long range planning for the Central Ticket Office. (E) 4. Serve as member of Senior Staff, attending meetings, providing significant input into budget formulation, staff development, training programs for casual employees, policy development, procedural changes and implementation of same, and creative solutions for improving customer relations and service standards.

10%

Reseating Programs

1. Responsible for the reseating of season ticket holders as called for in the Reseating Policies. Relocate ticket holders to correct sections and seats based upon their level of contribution to the University and their individual requests. (E) 2. Responsible to train all Career Staff in the answering of customer telephone calls regarding Priority Seating Policies so they can explain to customers the information needed for them to understand the policies and its effect on their seats. (E) 3. Attend reseating meetings to discuss policy and plan for future phases of implementation, including any changes to the Policies. (E) 4. Provide assistance in performing the necessary analysis of seating in various venues for future decisions on reseating programs. (E) 5. Responsible for monitoring the allocation of priority tickets to insure customers receive tickets according to the Priority Seating Policies. (E) 6. Work with the appropriate UCLA Athletics’ employees to identify and resolve any customers not in compliance with the policies. (E)

10%

Alumni and Donor Relations

1. Ticket Office liaison with the University Development Office and the Athletic Department Development Office. Coordinate the special requests from each office and the Vice Chancellor - External Relations office. Provide all information needed by them prior to the opening of football and basketball season. Work with them regarding creating changes in policies. Coordinate with University Central Administration and External Affairs the processing of special ticket requests for highest level campus administrators, as well as UCOP officials and members of the Board of Regents. (E) 2. Coordinate seating requests from members of all donor groups, Alumni Regional Clubs and various departments on campus. (E)

5%

Personnel Supervision, Training, Scheduling, and Evaluation

1. Responsible for the training of the two Athletics & Ticket Systems Data Managers in all aspects of this person's responsibilities. (E) 2. Responsible to counsel employees who are not fulfilling their responsibilities. Responsible for taking further disciplinary action when counseling does not work. (E) 3. Evaluate Career Staff reporting to this position annually on their abilities and fulfillment of their responsibilities. (E) 4. Responsible for recruiting, interviewing and hiring the career positions that report to the Assistant Director - Athletics. (E) 5. Assist the Assistant Director - Performing Arts and Customer Service and the Assistant Director -Administration and Finance in the management of the office casual personnel and in the creation, designing and implementation of the Ticket Office training program, the Number One training program and the Box Office training program . (E)

5%

Ticket Event Management

1. Act as Duty Supervisor, making periodic checks of the event staff insuring adequate staff is on duty, and sufficient tickets and change are available. (E)

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

and/or equivalent experience

Preferred

Setting Priorities

Skill in setting priorities which accurately reflect the importance of job responsibilities.

Required

Ticket Management

Working knowledge of: audit procedures and controls, operations aspects of processing orders, ticket assignment and allocation, complimentary tickets, and special team ticketing needs.

Required

Budgeting

Demonstrated skill in creating, planning and implementing a budget.

Required

Paciolan Ticket Software

Detailed knowledge of Paciolan ticket software.

Preferred

1. Ability to make decisions on immediate problems, within scope of authority, based upon proper knowledge of policies and procedures, including all pertinent NCAA rules and regulations.

Required

2. Ability to analyze situations/systems, identify problems, and implement solutions with equanimity and impartiality.

Required

3. Ability to establish and maintain effective and cooperative working relationships with co-workers and the Central Ticket Office customers and clients, as well as other University Departments.

Required

4. Ability to communicate in an effective manner with career staff with respect to annual evaluations or disciplinary problems that may occur.

Required

5. Skill in dealing with customers/clients to resolve problems amicably, while clearly communicating solutions in a manner that ensures full understanding and agreement.

Required

6. Ability to establish policies and procedures related to seating and operational issues that align with current University and departmental policies, as well as sound management practices.

Required

7. Ability to communicate in an effective manner with career staff with respect to annual evaluations or any disciplinary problems that may occur.

Required

8. Skill in ticket management, including working knowledge of audit procedures and controls; operational aspects of mail, telephone, and email orders; ticket assignment and allocation; complimentary tickets; and special team ticketing needs.

Required

9. Demonstrated skills in personnel supervision and personnel administration.

Preferred

10. Ability to work under demands of a fast-paced operation and under time constraints.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Standing/Walking

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.