Restaurant Floor Supervisor

EVENTS SPEC 2 (006291)

UCPath Position ID: TBD_940855

Position Description History/Status

Approved Date:

2/3/2026 10:22:56 AM

Date Last Edited:

2/3/2026 10:22:53 AM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

319200 - LUSKIN CONFERENCE CENTER

Position Details

UCPath Position Number:

TBD_940855

Position Description ID

250997

UC Payroll Title:

EVENTS SPEC 2 (006291)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 19

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40062339

Reports to Payroll Title:

FOOD SVC MGR 1

UCPath Department Head Position Number:

40040346

Department Head Payroll Title:

ADMIN MGR 2

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

005651

FOOD SVC WORKER SR

29

005652

FOOD SVC WORKER

4

004920

STDT 3

30

POSITION SUMMARY

The Restaurant Floor Supervisor provides team leadership and supervision in Plateia while overseeing the successful execution of meal service. The incumbent maintains a high level of customer service while adhering to all food handling and sanitation guidelines. The Restaurant Floor Supervisor also supports the bar manager with alcoholic beverage service.

The Luskin Conference Center (LCC) is a 300,000-square-foot, 7-story property on the UCLA campus. The LCC is comprised of 254 guest rooms, approximately 25,000 square feet of meeting space, a 160-seat restaurant, a fitness center, and a business center. The LCC is an academic meeting and conference destination supporting UCLA's education and research mission.

The Luskin Conference Center is a no-tipping environment.

Meal Service Supervision

 • Responsible for the successful execution of meal service, including timelines, staffing, set-up, break-down, food staging, service, and customer interface

 • Anticipate staffing problems and act to ensure that events are not compromised by a labor shortage

 • Interact daily with Restaurant Sales staff regarding specific event details

 • Provide input to the culinary team on recipes and menus

 • Ensure sanitation and safety standards are met as mandated by Environmental Health and Safety, federal, and state laws

    ◦ Delivery service storage areas and equipment are clean and stored properly

    ◦ Cleaning and storing equipment

    ◦ Containment, removal, and disposal of trash

 • Analyze ongoing service needs and results and recommend changes in service standards to meet customer needs

 • Train team members on proper food handling and storage practices, inventory control, sanitation, safety, and customer service

 • Instruct staff in merchandising and displaying of foods attractively, creatively, and appetizingly while sustaining proper food-handling procedures and safe food temperatures at all times

 • Arrange food presentation and design for events

 • In conjunction with the alcoholic beverage manager, manage alcoholic beverage service at events

 • Communicate with all team members regarding customer counts and service guidelines

60%

Customer Service

 • Provide gracious service to guests by anticipating their needs and taking the initiative to create service solutions accommodating their requests within the parameters of the department's targeted budget and program

 • Utilize body language such as eye contact, facial expressions, gestures, and posture that reflect an outgoing, friendly, attentive, and responsive communication to guests

 • Utilize clear communication skills, including active listening, with guests and team members that ensure a balance in speed of service with respect and hospitality

 • Ensure that personal grooming and uniforms project the professional image necessary to gain guests' confidence

20%

Staff Management

 • Provide leadership, direction, motivation, and counsel ensuring that campus departmental policies and procedures are administered uniformly and clearly and that work activity conforms to departmental guidelines and the overall mission of the University and Luskin Conference Center

 • Establish standards of performance and ensure those standards are maintained uniformly

 • Ensure staff is trained on procedures and daily tasks

 • Supervise staff to strictly adhere to sound fiscal, ethical, accounting, and timekeeping standards

 • Implement personnel policies following University and departmental guidelines

 • Maintain a positive working relationship with all staff and management

20%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

TIPS California Responsible Beverage Server (RBS) Certification

Preferred

Highly developed interpersonal communication skills including political acumen, social perceptiveness, and the ability to engage with diverse populations in a respectful and culturally responsive manner

Required

Excellent verbal and written communication skills to effectively communicate with diverse populations with competing priorities

Required

Skill in maintaining a high productivity standard within a broad scope of responsibility despite frequent interruptions, changing priorities, changes in workload, and competing requirements. Ability to complete a large volume of diverse tasks efficiently, meeting established deadlines

Required

Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and friendly and professional demeanor

Required

Demonstrated skill in supervising staff including delegating work to accomplish departmental goals and objectives efficiently and effectively, while motivating individuals to work together as a team

Required

Skill in controlling costs and inventory, including food, labor, non-food supplies, and other items related to the operation of a full-service restaurant

Required

Proficient skill using standard business software (e.g. Microsoft Office Suite), food service applications and software, and hospitality sales software

Required

Skill in writing grammatically correct business English, such as schedules, memos, performance evaluations, and other routine correspondence

Required

Working knowledge of safety and sanitation rules and procedures for food service facilities

Required

Working knowledge of alcoholic beverages, including beer, wine, and spirits

Preferred

Working knowledge of University and departmental policies and procedures related to time reporting, payroll, and personnel

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.

Must be available to work varying schedules, including evenings, weekends, and holidays based on departmental needs

Required

Must be at least 21 years of age or older

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Luskin Conference Center

•

General office equipment

•

Point of sale (POS) devices

•

Two-way radios

•

Restaurant equipment such as coffee brewers, tea brewers, soda machines, dishware washers, hydraulic lifts and trash compactors

•

Bar equipment such as blenders, mixers, muddlers, corkscrews, bottle openers, and other basic bartender hand tools

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.