Dining Floor Supervisor

EVENTS SPEC 2 (006291)

UCPath Position ID: TBD_006291

Position Description History/Status

Approved Date:

9/14/2026 7:33:24 PM

Date Last Edited:

9/14/2026 7:33:15 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR         

Division Code:

5901D

Division:

ADMINISTRATION                         

Department:

318700 - LAKE ARROWHEAD CONFERENCE CENTER

Position Details

UCPath Position Number:

TBD_006291

Position Description ID

264075

UC Payroll Title:

EVENTS SPEC 2 (006291)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 19

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40875003

Reports to Payroll Title:

FOOD SVC MGR 1

UCPath Department Head Position Number:

40046856

Department Head Payroll Title:

ADMIN MGR 2

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

005651

FOOD SVC WORKER SR

24

005652

FOOD SVC WORKER

10

005452

FOOD SVC WORKER LD

2

POSITION SUMMARY

The Dining Floor Supervisor provides team leadership and supervision in Dining Area while overseeing the successful execution of meal service. The incumbent maintains a high level of customer service while adhering to all food handling and sanitation guidelines. The Dining Floor Supervisor also supports the Assist Food & Beverage managers with alcoholic beverage service.

At UCLA Housing & Hospitality Services (H&HS), you become part of UCLA's tradition of excellence by providing quality housing, dining, and hospitality services to student-residents, faculty, staff, and campus visitors. We believe there's more to a job than simply being employed. In addition to competitive salaries and comprehensive benefits and retirement plans, H&HS team members enjoy significant opportunities for professional and personal growth in a supportive work environment. No matter what your role, you will join more than 2,600+ H&HS team members who understand that our motto Hospitality First! means that a warm, gracious attitude makes a difference in the lives of the people we serve.

Meal Service Supervision

 • Responsible for the successful execution of meal service, including timelines, staffing, set-up, break-down, food staging, service, and customer interface.

 • Anticipate staffing problems and act to ensure that events are not compromised by a labor shortage.

 • Engage with LAL Sales staff on an ongoing basis regarding specific event details, responding to business needs as they arise.

 • Provide input to the culinary team on recipes and menus.

 • Ensure sanitation and safety standards are met as mandated by Environmental Health and Safety, federal, and state laws.

 • Delivery service storage areas and equipment are clean and stored properly.

 • Cleaning and storing equipment.

 • Containment, removal, and disposal of trash.

 • Analyze ongoing service needs and results and recommend changes in service standards to meet customer needs.

 • Train team members on proper food handling and storage practices, inventory control, sanitation, safety, and customer service.

 • Instruct staff in merchandising and displaying of foods attractively, creatively, and appetizingly while sustaining proper food-handling procedures and safe food temperatures at all times.

 • Arrange food presentation and design for events.

 • Ensure proper equipment gathering and transportation of event equipment to and from event sites to minimize damage and breakage per departmental standards.

 • In conjunction with the Assist. Food & Beverage managers, manage alcoholic beverage service at events, assist in submitting reports of events of alcoholic consumption through the hospitality platform.

 • Communicate with all team members regarding customer counts and service guidelines.

60%

Customer Service

 • Provide gracious service to guests by anticipating their needs and taking the initiative to create service solutions accommodating their requests within the parameters of the department's targeted budget and program.

 • Utilize body language such as eye contact, facial expressions, gestures, and posture that reflect an outgoing, friendly, attentive, and responsive communication to guests.

 • Utilize clear communication skills, including active listening, with guests and team members that ensure a balance in speed of service with respect and hospitality.

 • Ensure that personal grooming and uniforms project the professional image necessary to gain guests' confidence.

20%

Staff Management

 • Provide leadership, direction, motivation, and counsel ensuring that campus departmental policies and procedures are administered uniformly and clearly and that work activity conforms to departmental guidelines and the overall mission of the University and Lake Arrowhead Lodge.

 • Establish standards of performance and ensure those standards are maintained uniformly.

 • Opens and closes dining floor operations as assigned, ensuring proper staffing, operational preparedness, completion of closing procedures, and adherence to with Lake Arrowhead Lodge standards, policies, and guest service expectations.

 • Ensure staff is trained on procedures and daily tasks.

 • Supervise staff to strictly adhere to sound fiscal, ethical, accounting, and timekeeping standards.

 • Implement personnel policies following University and departmental guidelines.

 • Maintain a positive working relationship with all staff and management.

20%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Driver License

•

Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles.

Required

TIPS California Responsible Beverage Server (RBS) Certification

Preferred

Driver's License

Required

Highly developed interpersonal communication skills including political acumen, social perceptiveness, and the ability to engage with diverse populations in a respectful and culturally responsive manner.

Required

Excellent verbal and written communication skills to effectively communicate with diverse populations with competing priorities.

Required

Skill in maintaining a high productivity standard within a broad scope of responsibility despite frequent interruptions, changing priorities, changes in workload, and competing requirements. Ability to complete a large volume of diverse tasks efficiently, meeting established deadlines.

Required

Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and friendly and professional demeanor.

Required

Demonstrated skill in supervising staff including delegating work to accomplish departmental goals and objectives efficiently and effectively, while motivating individuals to work together as a team.

Required

Skill in controlling costs and inventory, including food, labor, non-food supplies, and other items related to the operation of a full-service restaurant.

Required

Proficient skill using standard business software (e.g. Microsoft Office Suite), food service applications and software, and hospitality sales software.

Required

Skill in writing grammatically correct business English, such as schedules, memos, performance evaluations, and other routine correspondence.

Required

Working knowledge of safety and sanitation rules and procedures for food service facilities.

Required

Working knowledge of alcoholic beverages, including beer, wine, and spirits.

Preferred

Working knowledge of University and departmental policies and procedures related to time reporting, payroll, and personnel.

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

Must be available to work varying schedules, including evenings, weekends, and holidays based on departmental needs.

Required

Must be at least 21 years of age or older.

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Other University Setting(s)

Location:

UCLA Lake Arrowhead Lodge

•

General office equipment

•

Point of sale (POS) devices

•

Two-way radios

•

Restaurant equipment such as coffee brewers, tea brewers, soda machines, dishware washers, hydraulic lifts and trash compactors

•

Bar equipment such as blenders, mixers, muddlers, corkscrews, bottle openers, and other basic bartender hand tools

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.