Banquet Captain

EVENTS SPEC 2 (006291)

UCPath Position ID: MI-DPT319400-JC006291-PD168551

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

1104534

Approved Date:

4/30/2024 1:59:28 PM

Date Last Edited:

4/30/2024 1:59:23 PM

Last Action Effective Date:

12/11/2023

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR         

Division Code:

5901D

Division:

ADMINISTRATION                         

Department:

319400 - CATERING PRODUCTION

Position Details

UCPath Position Number:

MI-DPT319400-JC006291-PD168551

Position Description ID

168551

UC Payroll Title:

EVENTS SPEC 2 (006291)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 19

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40057519

Reports to Payroll Title:

EVENTS SUPV 2

UCPath Department Head Position Number:

40061654

Department Head Payroll Title:

EVENTS SUPV 2

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

POSITION SUMMARY

The Banquet Captain provides team leadership and supervision for all aspects of served events while overseeing the successful execution of the assigned events. The incumbent maintains a high level of customer service while adhering to all food handling and sanitation guidelines. The Banquet Captain also supports the bar manager with alcoholic beverage service.

UCLA Catering provides catering services at the Luskin Conference Center, Housing & Hospitality meeting and event spaces, and locations around the greater UCLA campus. The department produces over 15,000 events a year. Available services range in size and scope from the UCLA Coffee Service to large-scale, VIP gala events.

Served Event Supervision

 • Responsible for the successful execution of full-service catered events, including timelines, decor, staffing, set-up, break-down, food staging, equipment and vehicle coordination, service, and customer interface

 • Anticipate staffing problems and act to ensure that events are not compromised by a labor shortage

 • Interact daily with Catering Sales staff regarding specific event details

 • Provide input to the culinary team on recipes and menus

 • Ensure sanitation and safety standards are met as mandated by Environmental Health and Safety, federal, and state laws

    ◦ Delivery service storage areas and equipment are clean and stored properly

    ◦ Cleaning and storing equipment

    ◦ Containment, removal, and disposal of trash at event sites

 • Analyze ongoing service needs and results and recommend changes in service standards to meet customer needs

 • Train team members on proper food handling and storage practices, gathering and loading equipment, driving delivery trucks, inventory control, sanitation, safety, and customer service

 • Instruct staff in merchandising and displaying of foods attractively, creatively, and appetizingly while sustaining proper food-handling procedures and safe food temperatures at all times

 • Drive catering vehicles to events and load and unload as needed

 • Provide input regarding a variety of service styles such as French, Continental, Buffet, BBQ, etc

 • Arrange food presentation and design for events

 • In conjunction with the alcoholic beverage supervisor, manage alcoholic beverage service at events

 • Ensure proper equipment gathering and transportation of event equipment to and from event sites to minimize damage and breakage per departmental standards

 • Communicate with all team members regarding customer counts and service guidelines

60%

Customer Service

 • Provide gracious service to guests by anticipating their needs and taking the initiative to create service solutions accommodating their requests within the parameters of the department's targeted budget and program

 • Utilize body language such as eye contact, facial expressions, gestures, and posture that reflect an outgoing, friendly, attentive, and responsive communication to guests

 • Utilize clear communication skills, including active listening, with guests and team members that ensure a balance in speed of service with respect and hospitality

 • Ensure that personal grooming and uniforms project the professional image necessary to gain guests' confidence

20%

Staff Management

 • Provide leadership, direction, motivation, and counsel ensuring that campus departmental policies and procedures are administered uniformly and clearly and that work activity conforms to departmental guidelines and the overall mission of the University and Catering

 • Establish standards of performance and ensure those standards are maintained uniformly

 • Ensure staff is trained on procedures and daily tasks

 • Supervise staff to strictly adhere to sound fiscal, ethical, accounting, and timekeeping standards

 • Implement personnel policies following University and departmental guidelines

 • Maintain a positive working relationship with all staff and management

20%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

TIPS California Responsible Beverage Server (RBS) Certification

Preferred

Highly developed interpersonal communication skills including political acumen, social perceptiveness, and the ability to engage with diverse populations in a respectful and culturally responsive manner 

Required

Excellent verbal and written communication skills to effectively communicate with diverse populations with competing priorities 

Required

Skill in maintaining a high productivity standard within a broad scope of responsibility despite frequent interruptions, changing priorities, changes in workload, and competing requirements. Ability to complete a large volume of diverse tasks efficiently, meeting established deadlines 

Required

Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and friendly and professional demeanor 

Required

Demonstrated skill in supervising staff including delegating work to accomplish departmental goals and objectives efficiently and effectively, while motivating individuals to work together as a team 

Required

Skill in controlling costs and inventory, including food, labor, non-food supplies, and other items related to the operation of a catering department

Required

Proficient skill using standard business software (e.g. Microsoft Office Suite), food service applications and software, and hospitality sales software 

Required

Skill in writing grammatically correct business English, such as schedules, memos, performance evaluations, and other routine correspondence

Required

Working knowledge of safety and sanitation rules and procedures for food service facilities 

Required

Working knowledge of alcoholic beverages, including beer, wine, and spirits

Preferred

Knowledge of various catering service styles, such as French, Continental, Buffet, BBQ, etc.

Preferred

Working knowledge of University and departmental policies and procedures related to time reporting, payroll, and personnel

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

Must be available to work varying schedules, including evenings, weekends, and holidays based on

departmental needs

Required

Drive University vehicles, such as electric carts, for events, site inspections, etc.

Required

Must be at least 21 years of age or older

Required

Must carry a University cell phone

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Multiple Locations

•

General office equipment

•

Point of sale (POS) devices

•

Two-way radios

•

Restaurant equipment such as coffee brewers, tea brewers, soda machines, dishware washers, hydraulic lifts and trash compactors

•

University vehicle

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical Skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.