Sr. Intake Specialist

ETHICS AND CMPLNC PROFL 3 (006232)

UCPath Position ID: TBD_941533

Position Description History/Status

Approved Date:

6/15/2026 1:59:02 PM

Date Last Edited:

6/15/2026 1:58:58 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

6200O

Organization:

CHANCELLOR'S ORGANIZATION              

Division Code:

6210D

Division:

CHANCELLOR'S ORGNZTN DIV               

Department:

300800 - OFC OF VC EQUITY DIVERSITY & INCLUSION

Position Details

UCPath Position Number:

TBD_941533

Position Description ID

260377

UC Payroll Title:

ETHICS AND CMPLNC PROFL 3 (006232)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 23

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

F: All Others - Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40955482

Reports to Payroll Title:

ETHICS AND CMPLNC MGR 1

UCPath Department Head Position Number:

40730284

Department Head Payroll Title:

ETHICS AND CMPLNC MGR 3

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

Under the general supervision of the Civil Rights Office (CRO)'s Director of Intake and Support, the Sr. Intake Specialist provides leadership to a team of Intake Specialists. Along with the Sr. Case Manager, the incumbent coordinates and facilitates the initial response and resolution of reports involving all forms of civil rights violations, including but not limited to discrimination on the basis of race, color, national origin, religion, sex (including gender discrimination, sexual harassment, and sexual violence), disability, age, and other protected characteristics, involving members of the University community. The incumbent reviews incoming reports and responds directly or assigns them to members of the Intake Team, as appropriate. In compliance with University Policy and best practices and under the supervision of the Director of Intake and Support, the incumbent recommends and undertakes steps to address hostile environment, discrimination, harassment, and other civil rights matters across all protected categories, including having informal non-disciplinary conversations with respondents about concerns received by CRO, recommending interim measures and conducting and overseeing Alternative Resolutions as defined by University Policy. The Sr. Intake Specialist's responsibilities include providing day-to-day guidance to the Intake Specialists, training, mentoring and overseeing Alternative Resolutions conducted by Intake Staff and CRO investigators, as well as coordinating and memorializing team and case-assessment meetings (e.g., with the intake team, CRO directors and other university stakeholders), and drafting and finalizing responses to audits and information requests.  The Sr. Intake Specialist initiates and oversees the completion of benchmarking activities, key initiatives, and special projects such as planning and coordinating special meetings and events. The Sr. Intake Specialist assists in identifying, developing and integrating best practices and procedures into the complaint response and resolution process (including Alternative Resolutions). The Sr. Intake Specialist also ensures proper case management of their cases in the CRO Case Management database. They will also assist in tracking trends in reports and recommend appropriate follow up to address trends. The Sr. Intake Specialist is a Campus Security Authority under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and a Responsible Employee under the UC Policy on Sexual Violence and Sexual Harassment and the UC Anti-Discrimination Policy.

The Office of Civil Rights is dedicated to promoting a campus environment where all students, staff, faculty, and administrators can learn, work, and thrive free from discrimination, harassment in accordance with Title IX of the Education Amendments of 1972, Title VI and Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973 and related state law and university policy.

The Civil Rights Office responds to reports of harassment, discrimination, and related retaliation based on protected status including race, color, religion, sex (including pregnancy, sexual orientation, and gender identity). The office provides supportive measures, explains reporting options, and oversees and ensures a fair and equitable process for all parties involved in a complaint.

In addition to responding to concerns, the Civil Rights Office plays a key role in prevention and education. We offer training, workshops, and resources to build awareness, reduce risks, and strengthen UCLA’s culture of respect, safety, and accountability.

At UCLA, we are committed to fostering an inclusive community where every Bruin feels supported and respected.

Response Team Consultation

1. Meets with individuals to discuss and document their reported concerns. During this intake process, the Sr. Intake Specialist also shares information about the Civil rights process, the difference between informal and formal procedures, the prohibition against retaliation, resources and reporting options, and accommodations.

2.Manages the initial response and resolution of complaints involving civil rights matters, including but not limited to discrimination, harassment, and retaliation based on any protected characteristic, involving members of the University community. This includes assigning incoming reports to intake staff in an equitable manner and conducting and overseeing Alternative Resolutions undertaken by Intake Staff and CRO investigators.

20%

Response Team Consultation Part 2

3. Ensures appropriate action to fulfill the University’s obligations under all applicable federal and state civil rights laws and University non-discrimination policies.

4. Coordinates civil rights case management team meetings and activities across all protected categories, exercising independent expert judgment in making recommendations to campus partners about resolution of a broad range of civil rights issues. Serves as a senior resource and escalation point for the team of Intake Specialists on complex or sensitive matters.

20%

Response Team Consultation Part 3

5. Provides impartial consultation and problem solving regarding all civil rights issues to members of the UCLA community. Provides leadership to the intake and broader CRO team in identifying specific areas for targeted improvement, establishes best practices, and builds and sustains relationships with key campus constituents. Provides guidance, mentorship, and support to the team of Intake Specialists.

6. Liaises with the UC Systemwide Office of Civil Rights relating to information requests, and implementation of system wide recommendations.

7. Develops strategies to strengthen connections with the internal and external campus community through special presentations, meetings, and informational materials on civil rights issues and processes.

20%

Response Team Consultation Part 4

8. Identifies current and upcoming campus issues, recommends action items (including remedial measures) to address issues, and provides background and briefing materials to CRO leadership and Case Management Teams for consideration and review.

9. Provides guidance and mentorship to Civil Rights Intake Specialists; manages workload distribution, ensures quality and consistency of intake work product across the team, and supports professional development through feedback and training opportunities.

10%

Outreach and Education

1. Coordinates within CRO and withother UCLA offices in the development of written procedures,guidelines, and other educational materials, and website content to promote awareness of the function of the Civil rights Office.

2. Conducts informal non-disciplinary conversations with respondents in an effort to informally address reports of discrimination and harassment.

15%

Special Projects and Complaint Resolution

1. Undertakes special projects assigned by the Director of Intake and Support

2. Drafts and sends responses to parties about the status and resolutions of their matters.

3. Reviews requests for interim, supportive, and remedial measures for appropriateness. Coordinates with campus partners to facilitate these measures when the Sr. Intake Specialist determines is appropriate or when instructed by CRO leadership.

4. Drafts and sends responses Audits, and other external information requests

10%

Special Projects and Complaint Resolution Part 2

5. Collaborates with other campus offices (e.g., Labor Relations, Academic Personnel, Office of Dean of Students, Police, Disability Services, etc.) regarding responding to, investigating, and resolving civil rights issues across all protected categories. Serves as a primary liaison and senior point of contact on behalf of the Intake Specialist team.

6. Writes memos, outcome letters, and case closure notes clearly, articulating the assessment in a format that may be used in legal or administrative proceedings.

7. Performs other duties within specific areas of strength as assigned

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

Or equivalent combination of education and experience.

Required

Juris Doctor (JD) Degree

Preferred

5+ Years

Responsible experience in civil rights compliance, equal opportunity, Title IX, or a closely related field.

Required

Ability to communicate empathetically with discrimination/harassment complainants and respondents.

Required

Excellent interpersonal skills with the ability to interact in a positive manner with diverse clientele, including, prominent social and business figures, campus administrators, faculty, staff and students using a high degree of tact, diplomacy and discretion.

Required

Ability to write and speak clearly and present detailed information and analysis. Strong oral and written communication skills.

Required

Ability to design and manage effective administrative processes.

Required

Demonstrated skills and techniques to recognize problem issues and situations and apply resourcefulness in finding appropriate solutions to implement problem solving to mitigate potential negative effects and follow-through to ensure effective resolution.

Required

Demonstrated ability to work independently with only general direction and to accept equivocal circumstances and take appropriate action where answers to a problem are not readily apparent.

Required

Demonstrated experience leading, or mentoring a team, including the ability to delegate work effectively, provide constructive feedback, and foster a collaborative and inclusive team environment.

Required

Demonstrated ability to exercise sound independent judgment on complex, sensitive, and high-visibility civil rights matters; skill in advising senior leadership and developing institutional strategy and policy.

Required

Broad knowledge of campus administrative structure and functions, policies, procedures and practices

Required

Skill to logically analyze complex situations and data and develop clear and concise reports or recommendations. Proven ability to comprehend, analyze, and interpret data and provide appropriate response in implementation of policies and procedures.

Required

Demonstrated skill in alternative dispute resolution in higher education and/or employment.

Required

Demonstrated skill in analyzing information, problems, situations, practices and/or procedures to define the problem or objective, identify relevant concerns, identify patterns and relationships, formulate logical and objective conclusions.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Murphy 2255

Standing/Walking

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.