Intake Specialist

ETHICS AND CMPLNC PROFL 2 (006234)

UCPath Position ID: 40855757

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

1132015

Approved Date:

10/30/2025 5:48:18 PM

Date Last Edited:

10/30/2025 5:48:16 PM

Last Action Effective Date:

10/1/2021

Organization Details

Business Unit (Location):

LACMP

Organization Code:

6200O

Organization:

CHANCELLOR'S ORGANIZATION

Division Code:

6210D

Division:

CHANCELLOR'S ORGNZTN DIV

Department:

300600 - DISCRIMINATION PREVENTION

Position Details

UCPath Position Number:

40855757

Position Description ID

171248

UC Payroll Title:

ETHICS AND CMPLNC PROFL 2 (006234)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 21

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

F: All Others - Confidential

Employee Class (Appt Type):

1 - Staff: Contract

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40042467

Reports to Payroll Title:

ETHICS AND CMPLNC MGR 1

UCPath Department Head Position Number:

40042467

Department Head Payroll Title:

ETHICS AND CMLNC MGR 1

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

The Intake Specialist works under the general supervision and direction of the Director of the Discrimination Prevention Office (DPO) in the administration, reception, and processing of incoming complaints of discrimination, harassment, and retaliation based on race, national origin, religion, age, disability and other protected categories. These responsibilities include: receiving complaints; conducting intake interviews; determining the appropriate process used in response to complaints, including informal or alternative resolution and formal investigation; conducting prompt, equitable assessments of complaints to determine appropriate recommendations and next steps; and issuing outreach and case closure notices. Assists in identifying, developing and integrating best practices and procedures into the complaint response and resolution process. Identifies relevant non-discrimination policies applicable to DPO investigations. Interfaces and coordinates with other campus offices as necessary to achieve the office's objectives.

The UCLA Civil Rights Office ("CRO") identifies, communicates, investigates, and works to uphold civil rights

protections for students, staff, faculty, and other academic personnel, as well as patients at UCLA Health. CRO

works to advance civil rights protections for all Bruins and ensure that members of the UCLA community can

study, work, live, and receive medical treatment free from discrimination, harassment, and sexual violence.

Complaint Resolution

1. Performs independent assessments/analysis in the intake, assessment and resolution of reports and complaints of discrimination and harassment, keeping the Discrimination Prevention Office Director and other appropriate administrative officials regularly apprised.  

2. Provides impartial consultation, problem-solving, and options for problem resolution regarding discrimination issues to members of the UCLA community, as articulated and practiced by the Discrimination Prevention Office and the Civil Rights Office.

3. Advises complainants and respondents of possible consequences of alleged conduct or actions, and generally informs them of their rights, responsibilities and applicable procedures.

40%

Complaint Resolution (2)

4. Facilitates the assessment of informal or alternative resolution of complaints of discrimination or harassment where appropriate.

5. Performs thorough, fair and impartial intake and assessment of complaints for formal investigation, with an ability to collect relevant facts necessary to make recommendations for assignment of complaints for referral, closure, further inquiry and formal investigation.

6. Writes clearly and is able to articulate information in a format that may be used in legal or administrative proceedings.

7. Collaborates with other campus offices within and outside the Civil Rights Office (e.g., Title IX Office, ADA/504 Office, Dean of Students, Academic Personnel Office, etc.) regarding responding to, investigating and resolving issues of discrimination and harassment.

35%

Complaint Resolution (3)

8. Keeps appropriate records and maintains the confidentiality of all reports and complaints in accordance with DPO case management procedures, UC policy and applicable laws related to record retention.

5%

Case Management

1. Ability to input and maintain manual and online case records.  

2. Makes recommendations for maintaining and/or improving administration incoming recordkeeping procedures.

15%

Analysis and Other Responsibilities

1. Researches, analyzes and keeps abreast of legal decisions, literature, policies and resources in the areas of discrimination, harassment, and complaint resolution. 

2. Prepares clear, well-written memoranda, summaries and correspondence regarding matters assigned. 

3. Interfaces and coordinates with other campus offices as needed to achieve the office's objectives.

4. Performs other duties within specific areas of strength as assigned.

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Juris Doctor (JD) Degree

Preferred

Legal Experience

One or more years of experience in the legal field or related profession.

Preferred

Demonstrated skill in analyzing information, problems, situations, practices and/or procedures to define the problem or objective, identify relevant concerns, identify patterns and relationships, and formulate logical and objective conclusions.

Required

Ability to document work performed and accurately report contents of interviews

Required

Ability to organize documents and other evidence rationally and consistent with office practices

Required

Ability to multitask and process a high volume of data promptly and efficiently.

Required

Demonstrated ability to quickly establish rapport and professional credibility and to gain the trust of administrators, faculty and staff at all levels of the University as well as individuals external to the University.

Required

Strong skill in communicating empathetically with discrimination complainants and respondents.

Required

Strong skill in interviewing faculty, staff, students, and outside constituents concerning sensitive matters related to discrimination. Ability to maintain appropriate confidentiality.

Required

Demonstrated ability to interact and communicate with individuals from diverse cultural, social, economic and educational backgrounds, including those related to membership in historically underrepresented racial, ethnic, and national origin groups.

Required

Demonstrated ability to work independently with only general direction and to accept equivocal circumstances and take appropriate action where answers to a problem are not readily apparent.

Required

Skill in program development including delineating goals and objectives, determining implementation steps and time frames, designing evaluation measures, and modifying designs and procedures to accommodate current organizational needs.

Required

Demonstrated ability to research, interpret and apply law and policy while assessing complaints

Required

Demonstrated ability to set priorities and complete work in a timely manner.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Other University Setting(s)

Location:

Wilshire Center

Standing/Walking

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.