Director of Investigations & Resolutions

ETHICS AND CMPLNC MGR 1 (006059)

UCPath Position ID: TBD_941076

Position Description History/Status

Approved Date:

6/9/2026 11:52:02 AM

Date Last Edited:

6/9/2026 11:51:59 AM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

6200O

Organization:

CHANCELLOR'S ORGANIZATION              

Division Code:

6210D

Division:

CHANCELLOR'S ORGNZTN DIV               

Department:

300800 - OFC OF VC EQUITY DIVERSITY & INCLUSION

Position Details

UCPath Position Number:

TBD_941076

Position Description ID

252903

UC Payroll Title:

ETHICS AND CMPLNC MGR 1 (006059)

Personnel Program

Management and Senior Professional (MSP)

Salary Grade:

Grade 26

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

B: Manager - Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40730284

Reports to Payroll Title:

ETHICS AND COMPLNC MGR 3

UCPath Department Head Position Number:

40730284

Department Head Payroll Title:

ETHICS AND COMPLNC MGR 3

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

006232, 006061

ETHICS AND COMPLNC PROFL 3, 4

10-15

POSITION SUMMARY

Reporting directly to the Assistant Vice Chancellor for Civil Rights (AVC CRO), the Director provides leadership, training and program coordination in alignment with university policies, regulatory and legal requirements. The Director provides expert guidance to the UCLA campus and health system on best practices and compliance activities related to UC antidiscrimination policies and protections under Title VI and Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973, and equal employment opportunity obligations. Oversees the investigation, provision of supportive measures and resolution (e.g., Alternative Resolution and investigations) of complaints of discrimination, harassment and related retaliation governed by university policies.  The Director is responsible for supervising investigators, managing professional staff and overseeing and providing training, outreach and engagement aimed at preventing discrimination and harassment by community members. The Director interacts with university administration and supervisors to keep them informed of the status of individual cases as needed and to ensure that the university incorporates lessons learned from case outcomes into effective practices.  The Director is responsible for working with the AVC CRO and campus stakeholders (e.g. Campus Human Resources and Office of Campus Counsel) to ensure that UCLA employment practices are consistent with federal, state and University requirements for equal employment opportunity and non-discrimination.

The Office of Civil Rights is dedicated to promoting a campus environment where all students, staff, faculty, and administrators can learn, work, and thrive free from discrimination, harassment in accordance with Title IX of the Education Amendments of 1972, Title VI and Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973, and related state law and university policy.

The Civil Rights Office responds to reports of harassment, discrimination, and related retaliation based on protected status including race, color, religion, sex (including pregnancy, sexual orientation and gender identify).  The office provides supportive measures, explains reporting options, and oversees and ensures a fair and equitable process for all parties involved in a complaint.

In addition to responding to concerns, the Civil Rights Office plays a key role in prevention and education. We offer training, workshops, and resources to build awareness, reduce risks, and strengthen UCLA’s culture of respect, safety, and accountability.

At UCLA, we are committed to fostering an inclusive community where every Bruin feels supported and respected.

Complaint Investigation & Resolution

1. Under the Direction of the Assistant Vice Chancellor and Chief Civil Rights Officer (AVC/CCRO), the Director of Investigations oversees the investigation and resolution of complaints governed by University of California and UCLA anti-discrimination policies at UCLA, in UCLA programs and at UCLA Health. The Director of Investigations works closely with Human Resources, Academic Personnel, Office of Student Conduct, Academic Senate, and other University offices having responsibility for responding to such allegations and imposing discipline. The Director of Investigations is also responsible for engaging with and advising heads of campus departments, units or schools, other key administrators, and key leaders about potential complaints, resolution after investigations and best practices.

15%

Complaint Investigation & Resolution Part 2

2. Exercise independent judgment in the intake, assessment, investigation, and resolution of discrimination, harassment, and/or retaliation complaints, including patient-related complaints brought against UCLA and non-UCLA personnel arising under the UC anti-discrimination policies.  

3. Offer supportive measures, consultation, dispute resolution, and problem solving for individuals who report experiencing discrimination, harassment or related retaliation, including students, faculty, staff, academic personnel, administrators, applicants for employment, paid and unpaid interns, volunteers, participants in a training program leading to employment, independent contractors, vendors, visitors, guests, and patients at UCLA Health hospitals and clinics.  

20%

Complaint Investigation & Resolution Part 3

4. Supervise investigations and ensure that reports and assessments are fair, well-written, consistent with University policy, and issued in a timely fashion.  

5. Serve as a campus resource and coordinator for university stakeholders responding to discrimination, harassment other civil rights claims brought against UCLA students, faculty, staff, and academic personnel under the antidiscrimination and SVSH policies, and otherwise relate to Title VI and VII claims. 

6. Coordinate as appropriate with campus and Health System Human Resources and academic personnel units.

7. Assess trends and patterns in reports and investigations and assist the AVC-CCRO in advising management with respect to remediation and addressing root causes.

15%

Supervision, Policy and Procedures, and other Duties

1. Under the supervision of the AVC-CRO, and in partnership with CRO leadership colleagues, supervise CRO staff members while managing the day-to-day office operations.

2. Under the supervision of the AVC-CRO and in partnership with CRO leadership colleagues, develop and update UCLA policies, procedures, and guidance relating to CRO intakes, investigations, support services to complainants, respondents and witnesses, and support to supervisors whose reports are impacted by investigations and resulting outcomes.

3. Help coordinate institutional efforts for compliance with Title VI, Title VII, Title IX and related federal and state laws, and University policies and procedures.

20%

Supervision, Policy and Procedures, and other Duties Part 2

4. Help coordinate methods and activities to monitor and ensure that the campus complies with obligations under Title VI, Title VII, Title IX and other applicable laws, policies, and procedures.

5. Ensure vigilant adherence to real-time case and data management office practices and expectations.  Under the supervision of the AVC-CCRO, partner with CRO colleagues to ensure that CRO practices remain aligned with evolving case and data management principles and tools.

6.Collect and report (with support from staff), on a periodic or as-needed basis, data about complaints, investigations, and resolutions of alleged discrimination.

15%

Outreach, Education and Training

1. Under the supervision of the AVC-CRO and in partnership with CRO leadership colleagues, oversee the development and delivery of equal employment opportunity, Title VI, VII and Title IX training and related outreach to UCLA students, faculty, staff, academic personnel and administrators, as well as other UCLA stakeholders, on campus and in UCLA Health.  

2. Assess campus-wide and unit-specific trends and needs for training and outreach on equal employment opportunity, and Title VI, VII and Title IX issues.  

3. Advise the AVC-CRO on relevant legal developments by disseminating information on case law, legal and policy developments and best practices. Develop and update communications systems and strategies, including publications and web sites.

10%

Outreach, Education and Training Part 2

4. Advise the AVC-CRO regarding additional education, training and outreach programs as appropriate.

5. Exercise leadership and provide technical expertise, direction, and advice to the AVC-CRO as well as to senior UCLA administrators regarding Title VI, Title VII and Title IX policies, procedures, and programs with a UCLA-wide impact.

6. Oversee outreach and campus and community engagement targeting UCLA offices, units and departments, and other UCLA stakeholders, aimed at preventing discrimination and harassment by faculty, staff, academic personnel and other administrators.  

7. Oversee individualized counseling and education in connection with complaint resolution and investigation findings. 

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Juris Doctor (JD) Degree

Required

5+ Management

Demonstrated skill, sensitivity and experience interacting with constituents who are diverse in characteristics and sophistication in a culturally competent manner.

Required

5+ Investigations

Investigations: Experience investigating Title VI, Title VII, Title IX, ADA, and equal employment opportunity allegations in an empathetic and confidential manner; ability to supervise and mentor.

Required

Expert knowledge of the complexities of sexual harassment, sexual violence, and discrimination in the postsecondary setting and of federal and state laws and regulations, case law, and guidance related to sexual harassment and discrimination in educational and employment settings.

Required

Advanced written and oral communication skills at a high management level. Ability to design and carry out a multifaceted communications program.

Required

Exceptional emotional intelligence and inter-personal skills, including the ability to manage and tolerate conflict and deliver difficult messages while demonstrating empathy and understanding in situations concerning sensitive matters.

Required

Exceptional skill in developing and delivering training and education programs. Ability to effectively conduct training and education programs, workshops and other presentations.

Required

Expert knowledge of best practices and methodologies for conducting investigations, including interviewing, gathering and analyzing evidence and writing investigation reports. Reverence for electronic case management systems.

Required

Expert knowledge of overseeing and conducting sensitive investigations and exercising judgment in making findings regarding whether violations of non-discrimination, sexual violence, or sexual harassment policies or law have been committed.

Required

Demonstrated thorough knowledge managing, supervising and mentoring professionals who conduct investigations of sexual harassment, sexual violence, and other discrimination based on protected characteristics; Ability to design and manage effective administrative processes.

Required

Demonstrated understanding of the relevance and impact of trauma in the context of sexual violence and other protected status discrimination and harassment. Ability to advise and consult on sensitive matters related to sexual harassment, sexual violence, gender, race and other forms of discriminatio

Required

Demonstrated skill, sensitivity and experience interacting and communicating with constituents who are diverse in characteristics such as age, education level, race, ethnic, national origin, gender identity and expression, ability, and socioeconomic backgrounds in a culturally-competent manner.

Required

Deep legal experience with civil rights law and policy, including with the Clery Act, VAWA, FERPA, HIPAA, Title VI, Title VII, Title IX, and ADA/504 issues in higher education.

Required

Ability to learn on the job and manage constantly shifting docket and diverse team of staff who oversee investigations of sensitive and complex subject matters.

Required

Skill in program development including delineating goals and objectives, determining implementation steps and time frames, designing evaluation measures, and modifying designs and procedures to accommodate current organizational needs.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Murphy

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.