Guest Rooms Attendant

CUSTODIAN SR (005116)

UCPath Position ID: MI-DPT318700-JA005116-PD213994

Position Description History/Status

Approved Date:

4/21/2026 12:17:36 PM

Date Last Edited:

4/21/2026 12:17:26 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

318700 - LAKE ARROWHEAD CONFERENCE CENTER

Position Details

UCPath Position Number:

MI-DPT318700-JA005116-PD213994

Position Description ID

213994

UC Payroll Title:

CUSTODIAN SR (005116)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

SX: Service

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

4 - Staff: Limited

Full-Time Equivalent (FTE)

0.43

SUPERVISION

UCPath Reports to Position Number:

40814846

Reports to Payroll Title:

CUSTODIAL SUPV 1

UCPath Department Head Position Number:

40043252

Department Head Payroll Title:

ADMIN MGR 2

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

POSITION SUMMARY

Provides housekeeping and guest services for the Lake Arrowhead Lodge (LAL). Responsible for ensuring that standards of cleanliness in assigned guest rooms are achieved and maintained consistently to provide the highest level of guest satisfaction in cleanliness and service. Responsible for responding to and assisting guests with their requests, supporting the hotel's ongoing commitment to exceptional guest service. Tasks are expected to be performed per LAL's guidelines for quality customer service.

UCLA Lake Arrowhead Lodge is a unique Southern California meeting and retreat venue. Located high in the pine-studded San Bernardino Mountains on the tranquil shores of Lake Arrowhead, our 50-acre lodge provides meeting space and accommodations for groups from September through mid-June. During the summer, Bruins Woods Family Camp program runs for ten consecutive weeks, with up to 80 families attending each week.  

Guest Room Cleaning

 • Check guest occupancy and verify that rooms have been vacated per the LAL check-out policy

 • Perform a visual inspection of each room before cleaning or organizing and report inconsistencies, such as evidence of smoking, to the management team

 • Make beds according to established procedures

 • Dust, clean, wax, or polish mirrors, glass panels, furniture, and fixtures in guest rooms

 • Clean and deodorize guest room restrooms, including all fixtures, urinals, toilets, sinks, floors and tile

 • Collect, remove, and dispose of trash and recycling from guest rooms to designated trash disposal/recyclable areas

 • Vacuum and shampoo carpeting in guest rooms

 • Clean hallways, corridors, terraces, patios, and windowsills

 • Restock used amenities such as shampoo, lotions,  stationery, and pens

 • Maintain parstock levels of bathroom supplies in guest room restrooms

 • Carefully control the usage of custodial cleaning and paper supplies

 • Replace light bulbs and perform basic maintenance

80%

Customer Service

 • Provide guests and other visitors with assistance and information when appropriate, including delivering guest amenities or specially requested items

 • Relay concerns, questions, or comments from guests and visitors to management or the appropriate team member

 • Report service orders and missing or damaged property to the management team

 • Fulfill a variety of guest requests in order to provide the highest quality guest experience possible

10%

Housekeeping

Assist in other areas of housekeeping as directed

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Knowledge of fundamental custodial tasks and procedures

Required

Knowledge of proper use of chemical materials and cleaning techniques

Required

Ability to comply with safety standards and procedures for both personal and public safety

Required

Knowledge of carpet and hard floor care techniques

Required

Knowledge of inventory control principles and methods

Required

Ability to engage with diverse populations in a respectful and culturally responsive manner

Required

Ability to sufficiently communicate in written and verbal English to receive work assignments and share information with supervisors and colleagues

Required

Ability to work cooperatively as a part of a team

Required

Ability to maintain regular, punctual attendance

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.

Must be available to work varying schedules, including evenings, weekends, holidays, and overtime based on departmental needs 

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Other University Setting(s)

Location:

Lake Arrowhead Lodge

•

Various industrial and custodial equipment, including buffers, waxers, scrubbers, polishers, and vacuum cleaners 

Standing/Walking

X

X

Sitting

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.