Housekeeping Supervisor

CUSTODIAL SUPV 1 (005187)

UCPath Position ID: MI-DPT319200-JC005187-PD168521

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

1112871

Approved Date:

5/14/2024 4:01:07 PM

Date Last Edited:

5/14/2024 4:01:03 PM

Last Action Effective Date:

12/11/2023

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR         

Division Code:

5901D

Division:

ADMINISTRATION                         

Department:

319200 - LUSKIN CONFERENCE CENTER

Position Details

UCPath Position Number:

MI-DPT319200-JC005187-PD168521

Position Description ID

168521

UC Payroll Title:

CUSTODIAL SUPV 1 (005187)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 18

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40052020

Reports to Payroll Title:

CUSTODIAL SUPV 1

UCPath Department Head Position Number:

40047431

Department Head Payroll Title:

ADMIN SUPV 2

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

005116

CUSTODIAN SR

10

POSITION SUMMARY

The Housekeeping Supervisor is responsible for supervising, directing, and assuring the completion of all housekeeping tasks assigned to housekeeping staff while maintaining high standards of cleanliness and promoting a safe environment and quality service. The position assigns duties, inspects the cleaning of guest rooms, public areas, and the back of house, investigates complaints regarding housekeeping services and equipment, and takes corrective action. The incumbent supports the Executive Housekeeper in all areas of housekeeping operations, such as staff training, coaching, evaluating, and assigning work duties. This role is part of a management team responsible for supervising approximately 40 full-time career housekeeping employees. 

The Luskin Conference Center (LCC) is a 300,000-square-foot, 7-story property on the UCLA campus. The LCC is comprised of 254 guest rooms, approximately 25,000 square feet of meeting space, a 160-seat restaurant, a fitness center, and a business center. The LCC is an academic meeting and conference destination supporting UCLA's education and research mission.

The Luskin Conference Center is a no-tipping environment.

Supervisory and Operational Duties

 • Train staff on the day-to-day responsibilities for housekeeping positions:  Guest Room Attendants, House Persons, Linen Room Attendants, and Public Area Attendants. Ensure that staff is aware and competent in meeting established standards. Thoroughly explain responsibilities and provide ongoing training as needed

 • Take corrective action with employees when necessary, following formal disciplinary procedures. Provide positive reinforcement and recognition of staff members who consistently exceed expectations

 • Assist with the preparation of weekly schedules for housekeeping personnel according to budget and varying workloads

 • Confirm all scheduled housekeeping staff have arrived and find substitutes for absent employees

 • Assist in the preparation of biweekly Overtime Reports and Monthly Overtime Reports as requested by management to ensure labor expenses do not exceed budget

 • Project additional labor required for increased workload during the specified busy season based upon established labor standards and projected business forecast

 • Monitor the day-to-day activities of each housekeeping staff member and provide appropriate feedback on completion of assignments

 • Respond effectively and immediately to internal and external customer concerns

 • Ensure staff is provided proper uniforms and dressed according to departmental standards

 • Ensure daily housekeeping assignments and projects are distributed and understood so that they can be effectively and efficiently completed. Prioritize work order assignments with the Executive Housekeeper. May work alongside maintenance personnel depending on task requirements

 • Maintain high-quality housekeeping standards in

    ◦ guest rooms

    ◦ public areas

    ◦ linens and uniforms

    ◦ lost and found procedures

    ◦ laundry

 • Utilize the property management system to obtain lists of vacant rooms to be cleaned immediately and obtain lists of prospective checkouts or discharges to prepare work assignments

 • Conduct daily inspections of work areas, ensuring quality and quantity of all work, providing feedback when necessary as to work method and materials and equipment used

 • Ensure timely reporting of work order items, service projects, and safety and security concerns

 • Supervise equipment and housekeeping machinery use, such as buffers, waxers, floor scrubbing and polishing machines, motorized sweepers, etc.

 • Ensure that storage areas are cleaned, organized, and secured daily

60%

Customer/Guest Relations

 • Effectively maintain a positive working relationship with all staff and management

 • Interface regularly with guests and staff to ensure standards of cleanliness and maintenance are being met. Take action to remedy situations in which guests have complained

 • Review guest satisfaction surveys and address housekeeping-related items by taking action to correct complaints and share compliments with staff

25%

Financial Responsibilities

 • Establish and maintain par levels on all supplies and equipment. Control storage and use of supplies and equipment by appropriate staff

 • Work with the Executive Housekeeper to ensure custodial equipment is in good repair and recommend replacement as necessary

 • Routinely evaluate methods of housekeeping operations to improve productivity and cost-effectiveness, including testing and evaluating cleaning supplies

 • Manage linen inventory. To ensure minimal loss, assist with daily and monthly inventories to ensure appropriate par levels

 • Prepare store requisitions and purchase other supplies and equipment to maintain par stock of all housekeeping guest supplies and linens

 • Review outside laundry facility servicing to ensure quality, undamaged linens, and consistent delivery, keeping in mind departmental budgetary guidelines

 • Assist the Executive Housekeeper in the preparation of the annual departmental budget and subsequent budget revisions

10%

Professional Growth and Development

 • Serve on projects, including researching chemicals and equipment, and developing in-service training programs and quality assurance

 • Participate in ongoing professional industry training, including participating in related associations and seminars and supervisory training

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

3+ years

Experience of housekeeping or rooms supervisory experience in similar or larger sized hotel

Required

Strong interpersonal communication skills including political acumen, social perceptiveness, and the ability to engage with diverse populations in a respectful and culturally responsive manner 

Required

Verbal and written communication skills sufficient to effectively communicate with diverse populations with competing priorities 

Required

Experience maintaining a high productivity standard within a broad scope of responsibility despite frequent interruptions, changing priorities, changes in workload, and competing requirements. Ability to complete a large volume of diverse tasks efficiently, meeting established deadlines 

Required

Working knowledge of housekeeping policies and standard operating procedures for cleaning and sanitation of guest rooms, public areas, office space, and meeting rooms

Required

Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and a friendly and professional demeanor 

Required

Demonstrated skill in supervising staff including delegating work to accomplish departmental goals and objectives efficiently and effectively, while motivating individuals to work together as a team 

Required

Proficient skill using standard business software (e.g. Microsoft Office Suite) and property management software

Required

Skill in writing grammatically correct business English, such as schedules, memos, performance evaluations, and other routine correspondence 

Required

Working knowledge of safety and sanitation rules and procedures for housekeeping

Required

Ability to accurately assemble material and equipment inventories and monitor usage of supplies and equipment to control costs 

Required

Skill in budget preparation, analysis, and controlling costs 

Required

Working knowledge of University and departmental policies and procedures related to employee recruitment, training, performance evaluations, disciplinary procedures, and time reporting 

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.

Must be available to work varying schedules, including evenings, weekends, and holidays based on business needs

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Luskin Conference Center

•

General office equipment

•

Two-way radios

•

Various industrial and custodial equipment, including buffers, waxers, scrubbers, polishers, and vacuum cleaners

Standing/Walking

X

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.