Housekeeping Manager

CUSTODIAL SUPV 1 (005187)

UCPath Position ID: 41247600

Position Description History/Status

Approved Date:

7/27/2026 1:17:57 PM

Date Last Edited:

7/27/2026 1:17:50 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR         

Division Code:

5901D

Division:

ADMINISTRATION                         

Department:

318700 - LAKE ARROWHEAD CONFERENCE CENTER

Position Details

UCPath Position Number:

41247600

Position Description ID

260907

UC Payroll Title:

CUSTODIAL SUPV 1 (005187)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 18

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40046856

Reports to Payroll Title:

ADMIN MGR 2

UCPath Department Head Position Number:

40060044

Department Head Payroll Title:

ADMIN MGR 4

GENERAL DIRECTION - Indicates that the incumbent receives guidance in terms of broad goals and overall objectives and is responsible for establishing the methods to attain them. Generally the incumbent is in charge of an area of work, and typically formulates policy for this area but does not necessarily have final authority for approving policy.

005187

CUSTODIAL SUPV 1

1.00

051130

CUSTODIAN LEAD

5.25

005116

CUSTODIAN SENIOR

11.63

POSITION SUMMARY

The Housekeeping Manager is responsible for maintaining Lake Arrowhead Lodge's (LAL) high standards of cleanliness, safety, and guest service. The incumbent oversees all housekeeping operations, including assigning duties, inspecting guest rooms and public areas, investigating service complaints, and implementing corrective action as needed. The Housekeeping Manager establishes and communicates housekeeping standards through training, coaching, and performance evaluations. This position oversees housekeeping functions for the LAL property. This role is responsible for daily supervision of approximately 20 full-time career housekeeping employees.

UCLA Lake Arrowhead Lodge (LAL) is a 52-acre conference and retreat destination located in the San Bernardino Mountains. The property features 83 guest lodging units and approximately 10,000 square feet of indoor and outdoor meeting space, accommodating groups of up to 200 guests. LAL serves approximately 30,000 guests annually during the Conference season and an additional 4,000 guests during the Bruin Woods season. Through its lodging, dining, meeting, and recreational facilities, Lake Arrowhead Lodge supports UCLA's educational, conference, and alumni engagement missions while providing exceptional hospitality in a unique mountain setting.

Supervisory and Operational Duties

 • Oversee housekeeping operations, including recruiting, hiring, training, scheduling, coaching, and performance management of housekeeping staff and supervisors

 • Directly supervise Assistant Guest Rooms Manager(s) and oversee guest room and public area housekeeping operations

 • Establish, communicate, and enforce housekeeping standards to ensure cleanliness, safety, and service expectations are consistently met

 • Manage staffing levels and labor resources based on occupancy, seasonal demands, and operational needs

 • Administer timekeeping, attendance reporting, payroll, and overtime monitoring

 • Conduct routine inspections of guest rooms, public areas, storage facilitiesto ensure quality standards are maintained

 • Respond promptly to operational issues, employee concerns, and guest service requests, implementing corrective action as needed

 • Oversee deep-cleaning programs, work order coordination, furniture moves, and other housekeeping-related projects

 • Research, evaluate, and recommend to leadership housekeeping products, equipment, furnishings, and operational improvements

 • Collaborate with Maintenance & Grounds, Project Management, and Capital Programs to support facility improvements and ensure compliance with University requirements

 • Develop, implement, and maintain departmental Standard Operating Procedures (SOPs) and lead regular staff meetings

60%

Customer/Guest Relations

 • Foster positive working relationships with guests, staff, management, and campus partners.

 • Regularly interact with guests to ensure high levels of satisfaction and exceptional service delivery.

 • Investigate and resolve guest concerns regarding cleanliness, housekeeping services, and accommodations in a timely and professional manner.

 • Review guest feedback and satisfaction surveys, implement service improvements, and recognize staff for outstanding performance.

 • Partner with other departments to ensure a seamless guest experience and support special events, conferences, and seasonal operations.

 • Assist the General Manager with projects related to property appearance, furnishings, décor, and overall guest experience enhancement.

25%

Financial Responsibilities

 • Maintain inventory controls, establish par levels, and oversee procurement, storage, and distribution of housekeeping supplies and equipment.

 • Review invoices, monitor expenditures, and prepare budget variance reports.

 • Evaluate housekeeping methods, equipment, and supplies to improve operational efficiency and cost effectiveness.

10%

Professional Growth & Development

 • Participate in professional development activities, industry training, seminars, and leadership programs

 • Stay current on hospitality, housekeeping, safety, and regulatory best practices

 • Lead and support employee training initiatives, including safety procedures, chemical handling, equipment operation, and service standards

 • Attend and actively participate in department and management meetings

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

3+ years

Supervisory experience in housekeeping or rooms operations at a hotel, resort, or conference property of comparable or larger size.

Required

Driver License

•

Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles.

Required

Driver's License

Required

Verbal and written communication skills sufficient to effectively communicate with diverse populations with competing priorities

Required

Experience maintaining a high productivity standard within a broad scope of responsibility despite frequent interruptions, changing priorities, changes in workload, and competing requirements. Ability to complete a large volume of diverse tasks efficiently, meeting established deadlines

Required

Working knowledge of housekeeping policies and standard operating procedures for cleaning and sanitation of guest rooms, public areas, office space, and meeting rooms

Required

Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and a friendly and professional demeanor

Required

Demonstrated skill in supervising staff including delegating work to accomplish departmental goals and objectives efficiently and effectively, while motivating individuals to work together as a team

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

5%

Travel to the UCLA main campus to attend meetings, training programs, and other University-related business activities.

Must be available to work varying schedules, including evenings, weekends, and holidays based on departmental needs

Required

Drive University Vehicles

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Other University Setting(s)

Location:

Lake Arrowhead, CA

•

University Vehicles

•

General office equipment

•

Various industrial and custodial equipment, including buffers, waxers, scrubbers, polishers, and vacuum cleaners

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

X

Microwave/Radiation

X

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.