Police Systems Specialist

BUS TCHL SUPP ANL 2 TX (007359)

UCPath Position ID: TBD_940598

Position Description History/Status

Approved Date:

11/14/2025 8:00:16 PM

Date Last Edited:

11/14/2025 8:00:13 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5200O

Organization:

CAMPUS AND COMMUNITY SAFETY

Division Code:

5405D

Division:

POLICE DEPARTMENT

Department:

336500 - POLICE DEPARTMENT

Position Details

UCPath Position Number:

TBD_940598

Position Description ID

246916

UC Payroll Title:

BUS TCHL SUPP ANL 2 TX (007359)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

TX: Technical

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40190071

Reports to Payroll Title:

INFO SYS ANL 3

UCPath Department Head Position Number:

40936386

Department Head Payroll Title:

POLICE CHF MGR 4

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

Under the direction of the IT Manager of the UCLA Police Department, the incumbent is responsible for the technical support and proper use of police department-specific enterprise business applications and systems, gathering requirements, data analysis, server management and support, query and report design, ensuring compliance with Criminal Justice Information Systems, as well as handling general support for end-user and department-managed computers, mobile devices, printers, and in-vehicle police-specific hardware.  The incumbent will manage application support for numerous police department-specific applications.  The incumbent will be responsible for updating police department-specific application user documentation with changes and enhancements to systems, and communicating changes to application business users. Work will be monitored through scheduled meetings, client feedback on support and services, written annual evaluations, and progress reports.

Operational Support

1. Provide intermediate technical and analytical support for the UCLA Police Department's IT operations, including infrastructure, applications, and systems governed by Criminal Justice Information Services (CJIS) compliance requirements.

2. Serve as an operational support resource, consulting with sworn and professional staff on technical details related to software platforms, law enforcement applications, and vendor-managed systems

3. Participate in troubleshooting, testing, and maintenance of police department systems; resolve production problems involving desktop support, application performance, and connectivity issues (which may require driving a police vehicle marked as "out of service").

4. Provide daily operational support for department systems, software applications, and servers, including configuration, access management, and compliance auditing for RMS, CAD, evidence management, and department file servers.

5. Provide direct end-user desktop support for department staff, including installation, configuration, updates, and troubleshooting of operating systems, productivity software, law enforcement tools, and secure communication platforms.

6. Administer departmental systems, servers, and virtual environments, perform regular maintenance, updates, and backups in accordance with university and CJIS security protocols.

65%

Analysis and Documentation

1. Analyze and resolve moderately complex technical issues across public safety production systems, including computer-aided dispatch (CAD), records management systems (RMS), and mobile data terminals

2. Analyze and document the technical and operational impacts of changes in departmental, university, or regulatory policy; especially those involving CJIS, CLETS, DOJ, or University of California systems

3. Develop and maintain system documentation, technical manuals, and user guides for existing and newly deployed systems while applying intermediate knowledge of business process analysis within a law enforcement context.

4. Ensure system and data integrity across CJIS-compliant applications by documenting standard operating procedures, verifying data accuracy, and maintaining audit trails as required by federal, state, and university regulations.

20%

Planning

1. Meet regularly with end-users, system administrators, department leadership, and vendors to plan, implement, enhance, and maintain law enforcement-related systems and software, including RMS, CAD, body-worn camera systems, and CJIS-sensitive applications.

10%

Presentations and Reporting

1. Present technical work, system enhancements, and issue resolutions to the IT unit, and command staff for peer review, feedback, and approval.

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

Bachelor's degree in related area and / or equivalent experience / training

Required

5+ years

Desktop support

Required

And

3+ years

Server and application support

Required

Driver License

•

Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles.

Required

Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.

Required

Experience in use and knowledge of networking protocols such as DHCP, TCP / IP, etc.

Required

Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices.

Required

Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.

Required

Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization.

Required

Experience developing and administering formal technical training to users at a variety of levels. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.

Required

General knowledge of other areas of IT. Intermediate knowledge of IT-related products and services.

Required

Working knowledge of desktop, business / technical support systems, and server internals, especially as needed for troubleshooting and isolating issues.

Required

Demonstrated problem solving skills and judgment to delegate / escalate issues appropriately.

Required

Writing skills to prepare documents, memos, correspondence, and technical documentation for complex processes and applications that are clearly written, well organized and structured, concise, logical, grammatically correct, and professional in appearance.

Required

Working knowledge of unit's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards.

Preferred

Working knowledge of law enforcement vendors, regulations, and applications such as: - Justice Data Interface Controller (JDIC) - Axon - Los Angeles County Regional Identification System (LACRIS) - Genetec Security Center - Computer Aided Dispatching - Records Management System - Microsoft Office products - Smartsheet - Power BI

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".

Clery Act: The position is a designated CSA (Campus Security Authority) under Clery Act requirements.

5%

Conferences and Training

Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties.

Sensitive information includes but is not limited to law enforcement data, employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understand that sensitive information should be shared on a limited basis and actively take steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.

Required

Ability to work periodically on weekends or evenings for system maintenance so as not to interrupt operations during peak times.

Required

Ability to pass a police background check for professional staff employees and maintain a clean criminal record.

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Police Department

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.