Administrative Technology Support Engineer

BUS TCHL SUPP ANL 2 TX (007359)

UCPath Position ID: TBD_1000268

Position Description History/Status

Approved Date:

8/26/2026 5:59:38 PM

Date Last Edited:

8/26/2026 5:59:34 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

1180O

Organization:

LUSKIN SCHOOL OF PUBLIC AFFAIRS        

Division Code:

1181D

Division:

SCHOOL OF PUBLIC AFFAIRS               

Department:

118700 - LADCFS UCLA ACADEMY WORKFORCE EXCELLENCE

Position Details

UCPath Position Number:

TBD_1000268

Position Description ID

263463

UC Payroll Title:

BUS TCHL SUPP ANL 2 TX (007359)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

TX: Technical

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40797360

Reports to Payroll Title:

FAC SUPV 1

UCPath Department Head Position Number:

40064959

Department Head Payroll Title:

ADMIN MGR 1

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

POSITION SUMMARY

Administrative Technology Support Engineer plays a crucial role in providing technical assistance and administrative support to ensure the smooth operation of the LADCFS + UCLA Academy of Workforce Excellence department systems and processes. This position combines technical and administrative skills with strong organizational and communication skills to address and resolve various issues in the department. The Admin and Tech Support Engineer collaborates closely with cross-functional teams including IT and administrative operations, upper-level management and other staff as needed to optimize efficiency and productivity. Incumbent will carry out complex, multifaceted tasks; administrative, technical support for the Center's Foundation Academies and other trainings; This includes virtual and in person training support and proctoring, class schedule, data entry, registration, attendance data entry, generate reports, evaluation data entry, and maintain digital and database files/records, coordinate and/or copy presenter's training materials assist in the production of the Center's annual report. Must operate in a complex technical environment using an internet-based multiple software system employing several software products including Amazon Web Service, Jamf, Meraki, Google Calendar, LA County LMS (Cornerstone), Moodle, Zoom. Screen and maintain the confidentiality of concerns or complaints presented by staff, trainers, trainees, social workers, consultants, or the general public. Responsible for assisting with on and off-site trainings and providing in person and virtual technical and administrative support as needed, classroom set-up, registration, parking, and facilitation. Installs, maintains and monitors the operation of servers, and software tools in support of the LA County Department of Children and Family Services (DCFS) main Training Facility located off-campus in Downtown Los Angeles, other off-site locations in LA County; as well as for staff housed at UCLA. Reporting station is downtown Training Facility. Evaluates hardware and software products and recommends costs efficient purchases beneficial to organization requirements. Provides routine system administration support including set up of user accounts on server, server monitoring, system backups, security monitoring, incident, change, and configuration management. Research opportunity for improvements. Support with other administrative and technology related tasks as needed by the department.

The UCLA Academy of Workforce Excellence is under a Title IV-E training contract with UCLA and the Los Angeles County Department of Children and Family Services (DCFS). The UCLA Academy of Workforce is a collaboration of seven universities (UCLA, USC, CSULB, CSULA, CSUN, CSUDH, and APU). The UCLA Academy of Workforce/DCFS University Training Center provides training to all levels of Department of Children and Family Services staff. LADCFS + UCLA Academy of Workforce Excellence provide administrative, programmatic, virtual and in person training support for LA County Children Social Workers and staff in various levels in delivering foundation academies and other professional development trainings; comprehensively plan and execute meetings, trainings, and conferences of varying sizes and scopes: Schedule and facilitate all in-service training to Department of Children and Family Services staff and schedule all training sessions sponsored by UCLA  Academy of Workforce.

Technology Training and Set Up

Set up of new devices laptops, MiFi’s and other University managed hardware which includes providing formal and informal training for users of Academy of Workforce Excellence. Assure that users are updated and trained periodically and/or as needed; Create instructions, user manuals and maintain training records as it relates to the use of university managed software and hardware systems. Ability to conduct training sessions on a variety of technical topics, both one-on-one and group settings; including standard office software, email systems, and various database systems used by department.

20%

IT System Updates, Installation and Maintenance

Install and maintain the Academy of Workforce of Excellence complex IT systems, services and applications which require knowledge of interfaces as well as maintain database servers and the associated software and components; Recommend upgrades with appropriate specifications as needed. Maintain technical knowledge of current and emerging computing system interrelationships between hardware, operating systems, Mobile devices, and software. Receive training and acquire knowledge of the LA County Learning net database systems sufficient to run reports and advise AWE staff on database processing.

15%

IT Support

Support with day to day on-site and virtual user support and helpdesk tickets with include maintaining complex applications and software systems such as; Jamf, Slack, Amazon Web Services, Meraki, Adobe, Moodle, Microsoft Office, email, web-browsers, anti-virus, and UCLA applications which require knowledge of interfaces, data backups. Email and systems set up for staff of Academy of Workforce of Excellence on University managed systems and software. Providing password management, assistance creating passwords, security and recovery of password as needed. Basic device support for university managed hardware/equipment. Managing storage space, asset management.

15%

Administrative System Maintenance

Maintain and support with data entry and record keeping for trainings including; storage of confidential records for trainings, creating sessions in LA County LMS, preparing materials, communication with university and LA County trainers to determine support on administrative related tasks, data entry, attendance, reports and other pre-post tasks as needed by the department.

15%

Administrative Operations Communications

Establish and maintain cooperative working relationships with staff members at varying organizational levels in a professional, customer service-oriented environment. Communicate technical information to technical and non-technical personnel at various levels in the organization.

10%

Administrative Clerical Support

Provide administrative support which includes visitor support, adding names to Angus portal, answering phone calls, formal and informal training and/or provide instructions and procedures to users for daily trainings on-site, event venues and virtually, assisting with miscellaneous tasks such as photocopying, organizing flies, providing support to other team members. Support with data entry and tracking on parking validations, front desk registration support, manage correspondence and handling of emails, letters and other forms of communication received by DTLA Training center. Scheduling and Calendar management, coordinating and arranging meeting rooms as needed. Office supply and facility support, ordering/restocking supplies, support with copy machines, printer cartridges as needed.

25%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

in Business Administration or related area and /or equivalent experience / training.

Required

Knowledgeable and skilled with installing and maintaining complex applications and software systems including, Jamf, Amazon Web Services, Meraki, Adobe, Microsoft Office, email, web browsers, anti-virus, and UCLA applications which require knowledge of interfaces.

Required

Ability to recommend, install, evaluate, troubleshoot, and test new software, new operating systems, and new electronic devices to determine their strengths, weaknesses, and potential to support operational functions as applicable to the changing needs of the department.

Required

Knowledge of Apple hardware (laptops, tablets, phones) and software (Mac OS and iOS) Mac hardware, operating system software, and other vendor applications software and hardware.

Required

Demonstrated knowledge of local and wide area network (LAN/WAN) technology and data communication concepts, including TCP/IP, routers and network security such as firewalls and intrusion detection. Ability to perform network diagnostics and repair client-side problems.

Required

Knowledge of Microsoft Windows desktop and experience in the configuration, installation, and support of Windows Server operating systems.

Required

Ability to troubleshoot network connectivity problems and work along with university IT staff and LA County IT staff to resolve problems.

Required

Ability to solve a wide range of hardware and software related problems and implement solutions on Windows, Linux, and Mac OS systems.

Preferred

Working knowledge of appropriate backup techniques and protocols sufficient to maintain viable independent backup of all projects, with the capacity to place them into service as needed due to systems crashes or other failures.

Preferred

Working knowledge of common internet browsers, and other internet tools and utilities; Knowledge of IP addressing and address assignment; Ability to assess and trouble shoot Wi-Fi issues.

Preferred

Ability to provide formal and informal training and/or provide instructions and procedures for users in the use of technology resources as well as demonstrate organizational skills sufficient to maintain records.

Required

Must be able to productively utilize the aforementioned systems, ensuring confidentiality, sustainability, accuracy, data integrity within each system for maximum efficiency for optimal performance.

Required

Physical requirements include but not limited to the ability to stand for several hours, reach, grasp, walk, sit, carry, bend, stoop, repeatedly and lift, transport training materials and technology equipment and training supplies to training rooms and venues.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

E-Verify Check: The position is funded by federal contracts/subcontracts requiring UCLA to notify job applicants that an E-Verify check will be conducted and the successful candidate(s) must pass the E-Verify check.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

COVID and Flu Vaccinations: The position is subject to providing evidence of inoculation.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

1149 S Hill Street, Los Angeles CA. 90015

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.