Department Technical Analyst

BUS TCHL SUPP ANL 2 TX (007359)

UCPath Position ID: 40112538

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

1117218

Approved Date:

8/12/2026 1:09:35 PM

Date Last Edited:

8/12/2026 1:09:31 PM

Last Action Effective Date:

2/2/2021

Organization Details

Business Unit (Location):

LACMP

Organization Code:

1300O

Organization:

LETTERS AND SCIENCE                    

Division Code:

1350D

Division:

L&S SOCIAL SCIENCES                    

Department:

121000 - SS CTR FOR EDUCATION, RESEACH, AND TECH

Position Details

UCPath Position Number:

40112538

Position Description ID

166184

UC Payroll Title:

BUS TCHL SUPP ANL 2 TX (007359)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

TX: Technical

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40053413

Reports to Payroll Title:

INFO SYS MGR 2

UCPath Department Head Position Number:

40053413

Department Head Payroll Title:

INFO SYS MGR 2

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

Under the coordinated supervision of the Associate Director of Social Sciences Center for Education, Research, and Technology and the Computer Resource Manager of the Department of History, provides day-to-day instructional and user computer support for staff, faculty, and graduate students of the Department of History. Responsibilities include planning, maintaining, upgrading, troubleshooting and providing basic user training for departmental computer systems hardware and software based upon changes in technology and evolving user needs and requirements; administering, coordinating and working jointly with other SSCERT back-end technical staff to establish, maintain and resolve complex network technical problems involving the sub division network, email systems, mailing lists and the departmental websites.

Hardware/Software Installation, Support & Maintenance

Set up and maintain hardware including PC and Mac computers, printers, mobile devices, etc. Connect hardware to SSC network.Install and upgrade departmental computer software as necessary partially using deployment tools such as BigFix, Intune, JAMF, etc. Evaluate existing hardware & software in relation to system and security requirements. Provide technical support for applications including but not limited to Microsoft Office, Campus Security Suite, Adobe, Google Apps, Box, Outlook, HTML, etc. Attend training for campus-wide systems and provide support for them. Recommend software, hardware & related equipment to users in line with departmental and campus policies. Maintain appropriate contacts with hardware and software vendors to be aware of software & hardware availability & upgrades

30%

Instructional & User Computing Support

1.Ensure the graduate student lounge is secure, functional and accessible for History graduate students. 2.Develop and offer one-on-one and/or small group user training sessions for the general use of software. 3.Support and assist faculty in using instruction-related software such as Canvas.4.Provide instruction on connecting to the UCLA Wireless network. 5.Instruct department users on new software and hardware. 6.Provide information to users on use of networks inone-on-one consultations. 7.Serve as departmental computer support coordinator, staying current with campus networking and computer issues and updating all departmental concerns to SSCERT. 8. Facilitate user access to campus IT services.             

25%

Systems Operation, Management & Security

1.In consultation with the Associate Director and Department of History IT Manager develop and maintain a strategic plan for Update this plan annually and implement accordingly. 2.Ensure department security by protecting software licenses, establishing system security checks and maintaining appropriate user account authorization. 3.Maintain policy and procedural documentation on departmental computer equipment and systems. 4.Maintain current and historical records on department owned hardware and software. 5. Regularly coordinate the disposal of obsolete or broken equipment in a secure and responsible manner. 6.Maintain login accounts for the department networks, and printers. 7. Record and track work assignments using the SSC Ticketing System.

20%

Maintenance of Department Website & Other Resources

1. Assist in the maintenance of departmental website. 2. Maintain electronic mailing lists and ensure they are kept current. 3.              Assist the Department of History front office in maintaining copying and printing resources for the History graduate students.

15%

Other Duties as Assigned

1. Perform other duties as assigned.

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

In related area and / or equivalent experience / training

Required

Education and experience equivalent to a Bachelor of Arts and two-year relevant networking experience

Required

Familiarity with PCs and Mac systems, software products (such as M365, Campus Security Software, Adobe, Google Apps).

Required

Demonstrated skill in systems analysis and assessing alternative solutions, developing and implementing plans

Required

Demonstrated writing skills to enable the preparation of concise technical documentation

Required

Familiarity with microcomputer network systems analysis and design methodology.

Required

Demonstrated ability to set-up and maintain departmental web sites on the Internet using HTML, PHP, JavaScript, CSS and WordPress

Required

Ability to create and present one-on-one or small group training programs for computer/network users.

Required

Familiarity with support of networked mail. Knowledge of mail address in, file transfer and remote logon

Required

Detailed knowledge in connecting to centralized services such as mainframes via terminal-emulation software (e.g. ITS, OASIS via Hummingbird).

Required

 Ability to install, configure and troubleshoot network computers, printers, interface cards (NICs) etc

Required

Demonstrated ability to work independently to prioritize and organize work understanding the relative importance of completing assignments in a timely manner in a large, complex environment. Able to follow through on projects and accomplish established goals

Required

Ability to perform the physical functions of the position with reasonable accommodation." The physical functions of the position may require lifting items up to 50lbs, bending down and kneeling

Required

Working Knowledge of Windows Active Directory. Knowledge of Windows Operating Systems, Mac OS X.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Public Affairs

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.