IT Support Specialist

BUS TCHL SUPP ANL 2 TX (007359)

UCPath Position ID: 40095645

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

1118199

Approved Date:

6/6/2026 2:33:58 PM

Date Last Edited:

6/6/2026 2:33:51 PM

Last Action Effective Date:

4/1/2017

Organization Details

Business Unit (Location):

LACMP

Organization Code:

1120O

Organization:

EDUCATION & INFO STUDIES               

Division Code:

1121D

Division:

EDUCATION & INFO STUDIES DIV           

Department:

028800 - DEAN, GSE&IS

Position Details

UCPath Position Number:

40095645

Position Description ID

171035

UC Payroll Title:

BUS TCHL SUPP ANL 2 TX (007359)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

TX: Technical

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40045882

Reports to Payroll Title:

INFO SYS SUPV 1

UCPath Department Head Position Number:

41051550

Department Head Payroll Title:

HR MGR 1

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

Under the general direction of the School of Education & Information Studies (SE&IS) User Support Group Manager, the incumbent will provide desktop user support to faculty, staff and students. The incumbent will be responsible for assisting users with their workstation hardware, operating system and software including email, network stored files, and printing. Duties will include installing, updating and troubleshooting desktop hardware and software for all operating systems in use at the school. This position will be responsible for the security of the workstations and other devices connected to the network including security updates and other routine maintenance. This position will maintain a broad range of applications.

The Deans Department at the UCLA School of Education and Information Studies (Ed&IS) serves as the administrative hub responsible for overseeing the strategic direction, academic programs, faculty affairs, student services, and overall operations within the school. Committed to excellence in education, research, and community engagement, the department plays a pivotal role in advancing the mission and vision of Ed&IS.

Desktop User Support and Workstation Management

1. Create, update and deploy workstation images containing operating systems and standard set of applications for Windows and Mac OS computers.

2. Install and operate enterprise level, network based imaging software deployment platform for both Windows and Mac OS platforms.

3. Install, operate and maintain projectors and audiovisual devices including wireless media streamers used in all classroom and conference room locations.

4. Install and configure enterprise wide backup software. Ongoing monitoring of backup jobs to ensure proper backup is complete and remediate issues.

5. Operate enterprise wide patch management system to monitor and remediate security vulnerabilities for all operating systems and applications installed on workstations and servers.

6. Provide technical support to faculty and staff for workstations including operating system and installed software; Microsoft Office, Adobe Suites, Statistical Analysis and other software required.

7. Set hardware standard for use in the school for both desktop and mobile platforms.

8. Install, troubleshoot, repair, and upgrade of workstations, both Apple and Windows based PCs.

9. Install, update and troubleshooting operating systems, IP networking and other installed software on all workstations.

10. Keep operating system and applications in compliance with security standards as defined by UCLA and Ed&IS polices.

11. Install and configure network and local printers and copiers as well as other computer peripherals.

12. Maintain the database used for the IT device lending program as well as the maintenance of all equipment used in the lending program to Ed&IS users including laptops, projectors, cameras, microphones, video conference equipment and other peripherals.

13. Configure university owned mobile devices to access available UCLA resources.

14. Provide consultation to users for hardware and software needs, making recommendations as needed.

15. Provide formal and informal training to users of the proper usage of systems and applications as needed or requested.

85%

Training, Demonstration and Development

1. Provide training to faculty and staff with regard to the use of software and classroom technology as needed.

2. Research emerging computing technologies and stay abreast of current trends. Make recommendations for the future direction of the school based on research.

3. Advise Ed&IS IT group of any new or ongoing security threats with regard to networking, operating systems or other related areas.

4. Represent the IT interests of Ed&IS at relevant meetings, committees and events.

5. Keep current with emerging trends in technology and advice IT group of any recommendations for future direction.

10%

IT Purchasing

1. Prepare Purchase Order Requests for computer, software, and technology purchases for Ed&IS faculty and staff.

2. Support the creation and maintain external reference guides and internal instruction guides for IT and software purchasing. 

3. Maintain purchasing documentation for historical and reference purposes. 

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Working knowledge of wireless networking protocols for desktops, mobile devices and other peripherals.

Required

Working knowledge of projectors and related audiovisual devices including wireless media streamers.

Required

Working knowledge of email servers, files servers, print servers.

Required

Working knowledge of protocols such as SNMP, SMTP, IMAP, POP.

Required

Working knowledge of writing basic computer scripts.

Required

Demonstrated ability to effectively communicate, both orally and in writing to clients of varying technical backgrounds

Required

Demonstrated knowledge of enterprise wide, network based backup software.

Required

Demonstrated knowledge of enterprise wide patch management software to report and remediate OS and application security vulnerabilities.

Required

Expert knowledge of enterprise level workstation imaging techniques and tools used to deploy workstations in a touchless, remote method.

Required

Demonstrated ability in diagnosing and remedying workstation problems and failures promptly and effectively.

Required

Expert knowledge of Microsoft Windows and Mac operating systems including advanced imaging and deployment techniques

Required

Expert knowledge and expertise in troubleshooting and assisting with Microsoft Office and other applications for Windows and Mac OS.

Required

Basic understanding of network technologies and protocols such as TCP/IP, DNS, DHCP, file and print services.

Required

Detailed knowledge of and experience with backup/recovery, patch management, and anti-virus software.

Required

Detailed knowledge of enterprise level deployment toolkits for remote installation of operating systems and software for both Windows and Mac OS

Required

Demonstrated ability to diagnose and troubleshoot issues, find appropriate solutions, and follow through to completion.

Required

Skill in managing work independently and following through on assignments with minimal direction, and to prioritize assignments to complete work in a timely manner when there are deadlines and competing requirements

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Moore Hall

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.