Departmental Technical Analyst

BUS TCHL SUPP ANL 2 TX (007359)

UCPath Position ID: 40095479

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

808277

Approved Date:

1/14/2026 8:10:13 PM

Date Last Edited:

1/14/2026 8:10:06 PM

Last Action Effective Date:

6/6/2022

Organization Details

Business Unit (Location):

LACMP

Organization Code:

1300O

Organization:

LETTERS AND SCIENCE

Division Code:

1350D

Division:

L&S SOCIAL SCIENCES

Department:

121000 - SS CTR FOR EDUCATION, RESEACH, AND TECH

Position Details

UCPath Position Number:

40095479

Position Description ID

165218

UC Payroll Title:

BUS TCHL SUPP ANL 2 TX (007359)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

TX: Technical

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40053413

Reports to Payroll Title:

SYS MGR 2

UCPath Department Head Position Number:

40053413

Department Head Payroll Title:

SYS MGR 2

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

As a member of SSCERT, responsible for user support for Faculty, Staff and Students for the Economics Department. Duties include but are not limited to management of the instructional computing lab, hardware and software installation, troubleshooting, repair and maintenance, Faculty and Staff consultation and training, and Network troubleshooting and maintenance of the department's web server and for all other instructional computing support. This is a full-time, on-site position based in the UCLA Department of Economics.

As a member of SSCERT, responsible for user support for Faculty, Staff and Students for the Economics Department. Duties include but are not limited to management of the instructional computing lab, hardware and software installation, troubleshooting, repair and maintenance, Faculty and Staff consultation and training, and Network troubleshooting and maintenance of the department's web server and for all other instructional computing support.

This is a full-time, on-site position based in the UCLA Department of Economics.

Hardware and Software Installation, Support and Maintenance

A1. Install and configure computer hardware and software for faculty, staff, TAs, and labs, or oversee assistants performing these tasks. (E)

A2. Troubleshoot and resolve computer and network issues; consult IT Manager and SSCERT as needed. (E)

A3. Repair and upgrade departmental hardware. (E)

A4. Maintain an ongoing upgrade plan for departmental systems. (E)

A5. Keep equipment and software inventory current. (E)

A6. Advise IT Manager on workstation conditions and upgrade needs. (E)

A7. Stay current on hardware/software technologies. (E

A8. Install and maintain UC/campus-mandated security and compliance agents. (E)

40%

Departmental Computing Resource

B1. Maintain and update the department website using WordPress CMS. (E)

B2. Assist IT Manager with server logins, permissions, and print queues. (E)

B3. Restore files from backups as needed. (E)

B4. Configure network connections and client software. (E)

B5. Create and update user guides and FAQs for departmental systems. (E)

B6. Advise faculty/staff on hardware, software, and compatibility. (E)

B7. Share updates on available IT services and tools. (E)

B8. Support workflow automation using Qualtrics, Power Automate, or similar tools. (E)

B9. Communicate with SSCERT and attend monthly DTA meetings. (E)

40%

Instructional Computing Support

C1. Manage hardware and software for graduate computing labs; implement security for shared systems. (E)

C2. Provide AV setup and support for events, seminars, and workshops, ensuring reliable hybrid or in-person delivery. (E)

C3. Complete complex instructional computing projects beyond lab assistants’ scope. (E)

C4. Support faculty and TAs in instructional technology, websites, and classroom materials. (E)

C5. Assist IT Manager in automating collection of instructional data. (E)

C6. Support faculty and TAs using Bruin Learn (Canvas), multimedia, and instructional software. (E)

20%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

in related area and / or equivalent experience /training

Required

Experience supporting Windows 11, MacOS, and Linux systems, including setup, troubleshooting, and updates.

Required

Knowledge of network configuration and troubleshooting for wired, wireless, and VPN environments.

Required

Experience supporting Microsoft 365, Google Workspace, and other enterprise tools.

Required

Knowledge of and experience in installing, maintaining, upgrading, and repairing computer hardware and peripherals for a large user base.

Required

Experience with web design and content management systems (e.g., WordPress) and awareness of campus-wide computing services.

Required

Knowledge of current hardware, software, and endpoint management technologies (e.g., Intune, Jamf).

Required

Experience developing workflow automations using tools such as Qualtrics or Microsoft Power Automate.

Preferred

Familiarity with AI and large language model (LLM) platforms (e.g., OpenAI GPT, Microsoft Copilot) and their applications in IT support.

Preferred

Strong troubleshooting and analytical skills for resolving complex technical problems.

Required

Proven ability to work independently, set priorities, and follow through on multiple projects with minimal supervision

Required

Excellent customer service and communication skills, including the ability to train and support non-technical users.

Required

Demonstrated ability to build cooperative relationships, communicate clearly in writing, and supervise student computing assistants.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Conflict of Interest: The position is subject to the University Conflict of Interest Code required by the Political Reform Act of 1974. The candidate(s) selected will be required to complete financial statements for public record.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Bunche Hall 8266

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

X

Microwave/Radiation

X

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.