IT Support Analyst

BUS TCHL SUPP ANL 2 TX (007359)

UCPath Position ID: 40082776

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

1118667

Approved Date:

3/6/2026 7:12:08 PM

Date Last Edited:

3/6/2026 7:12:04 PM

Last Action Effective Date:

2/2/2022

Organization Details

Business Unit (Location):

LACMP

Organization Code:

7000O

Organization:

VC STUDENT AFFAIRS

Division Code:

7100D

Division:

STUDENT AFFAIRS ADMINISTRATION

Department:

509000 - REGISTRAR'S OFFICE

Position Details

UCPath Position Number:

40082776

Position Description ID

168894

UC Payroll Title:

BUS TCHL SUPP ANL 2 TX (007359)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

TX: Technical

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40040393

Reports to Payroll Title:

BUS TCHL SUPP SUPV 2

UCPath Department Head Position Number:

400819621

Department Head Payroll Title:

REGISTRAR MGR 3

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

The incumbent, reporting to the Desktop Manager of Student Affairs IT, acts as an expert on integrated systems and services, addressing complex issues and providing solutions for hardware, software, and network problems. They independently offer advanced consultation, training, and troubleshooting to technical staff and users. Responsibilities include deploying applications, maintaining system security, and installing third-party software. Additionally, they deploy and maintain Windows 11 environments, document software licenses, and assist in implementing security standards and procedures in alignment with UCLA and Student Affairs policies.

Student Affairs Information Technology (SAIT) provides comprehensive IT services to Student Affairs, Enrollment Management and the Chancellor's Office. The services provided by SAIT include network and system administration, desktop support, business analysis, operations support, and application/website design and development. Examples of systems supported by SAIT include MyUCLA, Message Center, the Campus Degree Audit System, and Point and Click EHR system.

Desktop Support

Responsible for troubleshooting, repairing, installing, and upgrading workstations, printers, and peripherals while ensuring compliance with security standards. Additionally, install, configure, and troubleshoot application software, providing technical assistance to desktop users. Enforce computer security standards and backup procedures. Offer consultation on hardware and software needs, configure university-owned mobile devices, and provide user training. Efficiently manage time to meet task and project goals, providing project reports as requested by management.

60%

Other

Responsible for documenting and managing software licenses and hardware inventory while representing the Student Affairs Information Technology team at various campus technical groups and meetings, including the Student Affairs User Analyst Group. Additionally tasked with maintaining relationships with hardware and software vendors to ensure the timely delivery of computer equipment, software applications, and repair services.

40%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

in related area and/or equivalent experience/training

Required

Demonstrated comprehensive expertise in Microsoft Office applications, operating systems (Windows, OS X), and mobile platforms (including iOS and Android).

Required

Knowledge of installing, troubleshooting, tracking, documenting, upgrading, and replacing computer hardware, local and network-based printers, projectors, audiovisual devices, wireless media streamers, and hardware/software applications.

Required

Knowledge of Internet protocols including TCP/IP and related protocols in a switched Ethernet environment.

Required

Demonstrated ability to diagnose and troubleshoot issues, find appropriate solutions, and follow through to completion.

Required

Ability to write grammatically correct, accurate and well-organized documentation and training materials.

Required

Ability to stay current in knowledge and skills of hardware and software technology.

Required

Proficient in independently managing tasks, prioritizing assignments to meet deadlines, and completing work as directed by supervisors.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Murphy Hall, Suite B307

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical Skills

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.