CLICC Services Administrator

BLANK AST 3 (004722)

UCPath Position ID: TBD_941172

Position Description History/Status

Approved Date:

3/19/2026 10:12:42 AM

Date Last Edited:

3/19/2026 10:12:39 AM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

8300O

Organization:

UNIVERSITY LIBRARY

Division Code:

8310D

Division:

UNIV LIBRARY DIV

Department:

546500 - COLLEGE LIBRARY INSTRUCTNL CMPTNG COMMON

Position Details

UCPath Position Number:

TBD_941172

Position Description ID

253229

UC Payroll Title:

BLANK AST 3 (004722)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

CX: Clerical & Allied Services

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40962764

Reports to Payroll Title:

BUS TCHL SUPP ANL 3 TX

UCPath Department Head Position Number:

40054033

Department Head Payroll Title:

BUS SYS ANL SUPV 2

CLOSE SUPERVISION - Indicates that the incumbent is assigned duties according to specific procedures. Work is checked frequently, and in addition there may be formal training.

4920

STDT 3

10.00

4920

STDT 3

10.00

POSITION SUMMARY

Reporting to the CLICC Instructional Technology Services Coordinator of the Library Analytics, Metrics & Assessment team, the CLICC Services Administrator is responsible for supporting daily CLICC and services in coordination with other Digital Strategies staff. The incumbent must manage and supervise student schedules, support daily operations and manage special projects related to deploying new and enhanced services; provide administrative and logistical support where necessary; work and perform training and supervision in all CLICC spaces and support CLICC services in the Library, including covering for student staff when necessary; leading and managing special projects or assignments that are time sensitive or complex in nature, requiring a high level of independence and initiative in execution and

implementation. This positions serves as a member of the CLICC Operations and CLICC Leads and Schedulers teams; may serve as a liaison to other Library teams.

The Library Analytics, Metrics and Assessment (LAMA) team is part of the Digital Strategies unit. LAMA supports UCLA Library’s mission by enabling consistent, targeted, data-informed decision-making. The team gathers data & assists leadership to identify opportunities to enhance efficiency, optimize workflows, & strengthen the Library’s ability to deliver effective, high-quality services. LAMA is charged with the following: 1)leveraging technology, metrics & systems for workflow development & enhancement for Library services 2)establishing dashboards & reports that provide metrics for Library leadership for the purpose demonstrating impact & improving services 3)cultivating a culture of project management by providing resources, consultations, templates & best-practices guidelines for the Library 4)sharing resources enabling Library staff to gather data that could be used to inform their work.

Campus Library Instructional Computing Commons (CLICC) provides services such as equipment lending and innovative technology support for use in teaching and learning and employs 40 some student staff in delivering these services.

The Digital Strategies (DS) unit supports library staff & users by providing local & remote access to library technologies. Supported technology resources include the integrated library system & online catalog; network connectivity including servers, storage, operating system & application services delivery; & programming & application development in support of digital & web-based initiatives. Through collaborative efforts w/all areas of UCLA's libraries, DS assists in the development & delivery of technologies for all types of electronic resources. The staff also work as collaborative partners w/units in other areas of the library, & provide tech support for the major business systems used by the libraries.

CLICC Administration & Operations

1. Provides onsite coordination & support for CLICC service points & day-to-day operations. 2. Anticipates, manages & resolves general onsite & online inquiries/requests from library users. 3.Represents CLICC for fines billing, responds to billing inquiries, & uses discretion to cancel/reduce billing charges. 4. Performs CLICC administrative functions and coordinates activities in procurement, shipping, and facilities. 5. Assists with the maintenance & scheduling/usage of CLICC services and spaces & equipment to ensure continuity of services. 6. Provides support with project management, analysis & recommendations for improvements to CLICC operations & services.

35%

Supervision & Training

1. Daily operations oversight of all CLICC services functions and student supervision: student schedules, proper daily location coverage, quality customer service, lending, lab & classroom services, use of automated lending & reservation systems; In the event of short-staffing, modifies work schedule to ensure appropriate coverage. 2. Assigns, monitors, delegates & reviews work performed by student staff. 3. Assists in the coordination of hiring, onboarding, off-boarding, & training of student staff in shift duties.

30%

Inventory & Asset Tracking for CLICC

1. Oversees the use of all CLICC inventory and assists other Digital Strategies staff for intake, deployment, & disposal. 2. Assists in maintaining organized system of inventory tracking and ensures accuracy & completeness of data and policies in unit's ILS & cloud-based resource, services and asset management systems. 3. Supports standards, guidelines and QA for tracking and database deliverables. 4. Maintains current with administrative and logistics technology, standards, and best practices. 5. Works with other Library units to support standardized logistical and administrative functions.

25%

Communications & Documentation for CLICC Operations

1. Assists in communicating operations & services changes internally including providing project updates. 2. Maintains & updates documentation to reflect changes in workflows, policies and services. 3. Assists in developing intake forms for services. 4. Assists in developing user documentation. 5. Reviews and updates internal staff training and documentation as needed. 6. Coordination with relevant units to maintain an effective work environment.

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

High School Diploma

High School diploma or equivalent experience

Required

Demonstrated experience working as a self-starter & working independently & efficiently w/minimal supervision while exercising sound judgement in knowing when an issue requires escalation/sensitivity.

Required

Experience w/operations of a large, high-volume tech. & user support services in educational, library or similar institution, incl. fines resolution, special svc, inventory maintenance & user support.

Required

Demonstrated experience supervising & training others to perform tasks efficiently, take appropriate action to improve performance, effectively communicate expectations delegate work based on work.

Required

Demonstrated experience supervising student personnel.

Required

Demonstrated experience creating & implementing projects & priorities for supervised staff, coordinate & plan daily workflows, evaluate & update organizational structures as needed for effectiveness.

Required

Demonstrated experience w/wiki-based documentation systems, ticketing support systems & systems commonly used in lending & tech. management such as Atlassian, ExLibris & Springshare applications.

Preferred

Skill in short- and long-term planning to meet workflow demands for the department, with the ability to balance operational needs and priorities with budget considerations.

Required

Ability to make immediate decisions based on situational and policy/procedural considerations (i.e. need for flexibility, sensitivity to maintain good public relations, and the ability to analyze long-term impact of policy changes to various library user groups).

Required

Interpersonal skills to initiate & maintain cooperative working relationships w/co-workers, supervisor and unit head.

Required

Ability to work harmoniously & as a team player, thrive in a team-based environment & skill in fostering teamwork in others.

Required

Problem solving skills to diplomatically resolve disputes/discrepancies. Communication skills to represent Access Svc in various situations such as councils & committees, & to students & faculty w/regards to issues such as billing, reserves, & borrowing-related privileges and problem resolution.

Required

Organizational and analytical skills to balance multiple, and sometimes conflicting, priorities, lead complex projects, and perform efficiently and courteously amidst frequent distractions and interruptions.

Required

Ability to exchange ideas and information with others to formulate, alter and improve departmental policies and procedures.

Required

Writing skills sufficient to prepare emails, blog posts, web pages, job analysis forms, annual and special reports, business letters, disciplinary/corrective actions, and other correspondences that are clear, concise and logical.

Required

Mathematical skills to perform tasks of reporting and managing projects, including the ability to analyze, integrate and utilize a large amount of data to prepare accurate reports for departmental and library-wide groups and administration.

Required

Working knowledge of UC and UCLA policies, procedures, administration, and operations, particularly in areas of access services, financial management, human resources, budget, accounting, and purchasing. General knowledge of UCLA facilities and safety functions and policies and procedures.

Preferred

Familiarity with project management methodologies, tools, and techniques.

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Evening and/or weekend work

Preferred

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Powell Library

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.