External Affairs Manager, Capstone Programs

BLANK AST 3 (004722)

UCPath Position ID: TBD_1000229

Position Description History/Status

Approved Date:

8/13/2026 5:33:31 PM

Date Last Edited:

8/13/2026 5:33:27 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

1160O

Organization:

ANDERSON SCHOOL OF MANAGEMENT          

Division Code:

1161D

Division:

MANAGEMENT DIV                         

Department:

030000 - ANDERSON GRAD SCH OF MANAGEMENT

Position Details

UCPath Position Number:

TBD_1000229

Position Description ID

263222

UC Payroll Title:

BLANK AST 3 (004722)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

CX: Clerical & Allied Services

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40880482

Reports to Payroll Title:

PROJECT POLICY ANL 3 RP

UCPath Department Head Position Number:

40039531

Department Head Payroll Title:

ADMIN MGR 3

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

Under the direct supervision of the Director of External Affairs, the External Affairs Manager serves as the primary operational support for all external-facing functions of the UCLA Anderson Capstone Programs Office. This role manages the day-to-day coordination of corporate partner relationships, mentor recruitment and engagement, and external stakeholder communications across the Business Creation Capstone (BCC), Applied Integrated Research (AIR), and Advanced Topics in Management Capstone and Management Practicum (MP).

The External Affairs Manager works closely with the Director of External Affairs to support faculty engagement with external partners and to ensure that corporate clients, mentors, and sponsors receive consistent, professional, and timely communications throughout the academic year. The role requires strong relationship management skills, high attention to detail, and the ability to coordinate complex logistics across a large and diverse external stakeholder network.

While primarily aligned to the external affairs function, the External Affairs Manager provides light operational backup to Program Managers on the academic programs team as needed, ensuring continuity of student-facing program support during peak periods or staff transitions.

The Program Manager works with approximately 1,000 students per academic year across all four tracks and serves as the operational contact for students and MBA program units. The role requires a high degree of independent judgment, the ability to manage complex stakeholder relationships, and demonstrated proficiency with technology platforms used to administer program workflows and student communications.

Corporate Partner & Client Relations

1. Serves as day-to-day point of contact for corporate partners and client organizations engaged across BCP, AIR, ATMC and MP tracks. (E)

2. Manages outreach, onboarding, and ongoing relationship maintenance for external partners in coordination with the Director of External Affairs. (E)

3. Tracks partner engagement status, communications history, and deliverable timelines to ensure consistent follow-through. (E)

4. Prepares partner-facing materials including briefing documents, program overviews, timelines, and post-program impact summaries. (E)

5. Maintains accurate and current records of mentor participation, availability, and feedback in program management systems. (E)

6. Coordinates mentor matching processes in partnership with faculty directors and the Director of External Affairs. (E)

Identifies opportunities to deepen existing partner relationships and flags potential new partner leads to the Director of External Affairs. (E)

50%

Administrative Support – External Affairs

1. Provides direct administrative support to the Director of External Affairs, including calendar management, correspondence, meeting preparation, and follow-up documentation. (E)

2. Maintains organized records of external stakeholder contacts, partner agreements, and program commitments. (E)

3. Coordinates scheduling and logistics for external-facing faculty meetings, partner calls, and stakeholder briefings. (E)

4. Drafts and edits communications on behalf of the Director of External Affairs for internal and external audiences. (E)

Supports tracking of external affairs metrics, including partner engagement rates, mentor satisfaction, and outreach pipeline status. (E)

30%

Capstone Events & Cross Functional Backup

1. Support operational execution of workshops, and milestone presentations across all four capstone tracks. (E)

2. Attends, staffs, and manages events including kick-offs, showcase presentations, and external partner sessions. (E)

3. Identifies operational inefficiencies and recommends process improvements to streamline program delivery. (E)

4. Provides light operational support to Program Managers on the academic programs team as needed, including student communications, platform updates, and event staffing during peak periods or coverage gaps. (E)

5. Maintains working familiarity with Capstone program timelines, deliverables, and student-facing processes to enable effective backup coverage.

20%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Effective communication skills with the ability to convey complicated instructions in a clear and concise manner.

Required

Ability to work independently, prioritize projects and tasks, and deliver results in a timely manner.

Required

Willingness to analyze processes, and recommend improvements based on experience.

Required

Ability to work effectively and collaboratively with stakeholders at all levels of the organization.

Required

Willingness and enthusiasm to learn new technologies and processes on an ongoing basis.

Required

Experienced with Microsoft Office software, including Excel, Access, Word, Outlook, or other similar software.

Required

Ability to multi-task with shifting priorities.

Required

Ability to work changing schedules (other than 8-5 M-F), changing work weeks (i.e., Mon-Fri and/or Tues-Sat), including early mornings, late evenings, and weekends, occasionally.

Required

Ability to work evenings and weekends.

Required

Knowledge of experiential learning program models — including applied research, field study, or capstone-style programming — and best practices in student experience design and program assessment

Required

Three years' experience working with students in a higher education environment.

Required

Working knowledge of University policy and procedures.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Anderson - AMP

Standing/Walking

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.