Bruin Commuter Programs Coordinator

BLANK AST 3 (004722)

UCPath Position ID: MI-DPT335000-JC004722-PD168611

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

1126045

Approved Date:

1/13/2026 10:26:24 AM

Date Last Edited:

1/13/2026 10:26:21 AM

Last Action Effective Date:

8/23/2019

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

335000 - PARKING SERVICES

Position Details

UCPath Position Number:

MI-DPT335000-JC004722-PD168611

Position Description ID

168611

UC Payroll Title:

BLANK AST 3 (004722)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

CX: Clerical & Allied Services

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40884742

Reports to Payroll Title:

PARKING OPS ENFORCEMENT SUPV 2

UCPath Department Head Position Number:

40048968

Department Head Payroll Title:

PARKING AND TRANSPORT MGR 2

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

The University of California, Los Angles provides approximately 22,000 parking spaces to accommodate the needs of a growing community of 80,000 staff, faculty, students, patients and visitors. All business units within UCLA Commuter & Parking Services work together to develop innovative parking customer service solutions and technologies to deliver a seamless customer experience. Under the general direction of a member of the Bruin Commuter Programs (BCP) Leadership team, provide a variety of excellent customer service, technical functions and administrative support to meet the day-to-day operational needs of the department, ensuring high quality customer service at all times. Major duties include information review and sharing, problem resolution for departmental and individual customers, and ensuring that inquiries relating to BCP receive appropriate, timely, and effective responses. Resolve customer issues using judgment and discretion regarding issues that need to be addressed by a higher level authority due to the nature, visibility, or sensitivity of the issue. Assist with special projects and perform functional duties by utilizing BCP systems and programs. Act as liaison between campus partners and BCP.

Customer Service & Communications

1. Provide customers, campus staff, faculty, students, patients, and visitors with personalized Customer Care (concierge) service and relevant, accurate, and consistent information and options, both in person, over the phone and via email, regarding all of Bruin Commuter Program's (BCP) services. (E) 2. As directed, act as a liaison with commute coordinators; provide information, training, and problem resolution; and develop and maintain productive working relationships. (E) 3. Ensure that established customer service standards are met, while working within Departmental and University procedure and policy guidelines. (E) 4. Independently problem solve and practice active listening to determine appropriate product/service to be provided for each customer. This includes identifying, recommending and presenting viable options and/or solutions and following up with appropriate campus departments, commute coordinators and/or internal departments if more information is needed. Refer unresolved problems and major issues to the appropriate area or the appropriate supervisor if necessary. (E) 5. Prepare clear, concise and grammatically correct correspondence for a variety of audiences. (E) 6. Assist in community outreach, educating the campus on all commuter and parking services. (E) 7. Assist in developing, drafting and maintaining standard operational procedures for all Commuter & Parking Services clerical tasks. (E) 8. Accurately update customer records, consistent with established policies, procedures, rules and regulations. (E) 9. Prepare and present training information related to BCP Services for campus partners. (E) 10. Plan and/or participate in special projects involving process or customer service improvements.

(M) 11. As a BCP team, participate in problem-solving activities regarding department software programs, to determine the accuracy of data and identify problem areas. (M)

85%

Administrative Support & Other Duties

1. Perform data analysis as requested by management. (E)  2. Maintain confidentiality of all information accessed through the various systems and databases utilized by BCP to ensure accurate accountability. (E)  3. Act as back up for all other BCP Clerical Employees. (E)  4. Provide back-up/assistance within Commuter & Parking Services areas. (M)  5. Train full-time and seasonal, temporary employees as required to assure that all work is completed effectively and efficiently. (E)  6. Perform other functions as requested or as assigned (E)

15%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

Bachelor's degree in a relevant field.

Preferred

1. Demonstrated strong customer service commitment by providing timely and accurate information in response to a high volume of information requests. 

Required

2. Ability to understand and explain to customers, the complex parking rules and regulations, annual parking renewal process and other parking policies and procedures. 

Preferred

3. Thorough knowledge of staff/faculty, student and visitor parking and alternate transportation processes.

Preferred

4. Ability to exercise good judgment in the resolution of customer complaints, questions and special issues or concerns.

Required

5. Ability to establish cooperative working relationship with internal and external customers/contacts at all levels, including customers, front-line customer service staff and management.

Required

6. Demonstrated effective interpersonal, communication and organizational skills and function effectively and efficiently as a member or leader of a team.

Required

7. Ability to produce appropriate statistical reports, data and informational reports as required/requested by Commuter & Parking Services management or the campus.

Required

8. Demonstrated ability to work amid frequent interruptions requiring constant problem solving, troubleshooting, decision-making and prioritizing in a fast- paced work environment.

Required

9. Ability to examine current processes and systems, and provide suggestions/initiate project for improvement and/or streamlining.

Required

10. Ability to use technical systems to analyze information, problems, situations, practices and procedures to define the problem and formulate logical and objective conclusions.

Required

11. Proficient in the use of office software products, including Microsoft Word, Excel and Outlook as well as other comparable applications.

Required

12. Ability to follow University and departmental administrative policies and procedures.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.