SaaS Application Developer (AI Focus)

APPLICATIONS PROGR 3 (007300)

UCPath Position ID: TBD_940931

Position Description History/Status

Approved Date:

4/10/2026 1:50:00 PM

Date Last Edited:

4/10/2026 1:49:56 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

1160O

Organization:

ANDERSON SCHOOL OF MANAGEMENT

Division Code:

1161D

Division:

MANAGEMENT DIV

Department:

030000 - ANDERSON GRAD SCH OF MANAGEMENT

Position Details

UCPath Position Number:

TBD_940931

Position Description ID

251748

UC Payroll Title:

APPLICATIONS PROGR 3 (007300)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 22

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40141288

Reports to Payroll Title:

INFO SYS MGR 2

UCPath Department Head Position Number:

40141288

Department Head Payroll Title:

INFO SYS MGR 2

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

SaaS application Developer (AI Focus) will have expertise in CRM platforms and enterprise applications to design and implement AI-driven solutions that enhance business processes, customer engagement, and operational efficiency. This role focuses on leveraging AI technologies—such as machine learning, natural language processing (NLP), and generative AI—while integrating them seamlessly into CRM systems (Salesforce) and other low-code/no-code enterprise platforms (OutSystems, StackAI). This role will bridge technical capabilities and business needs, enabling rapid development of intelligent solutions without extensive coding.

SaaS application Developer (AI Focus) will be responsible for supporting the administration and technical support for the organization's Salesforce environment, with primary focus on Enterprise Sales Cloud and Experience Cloud supporting the alumni community. Maintain user provisioning, security and permissions management, workflow automation, and system configuration changes. Ensure system stability and optimal performance across all Salesforce products in use.

This candidate will have expertise in building and deploying AI solutions using low-code/no-code platforms (Microsoft Power Apps, OutSystems, StackAI) to accelerate delivery and reduce complexity. He or she will work closely with business stakeholders to gather requirements, translate them into functional AI solutions, and ensure alignment with organizational objectives.

Flex work arrangements are possible for this role but it is not 100% remote and some in office time will be required. 

This position reports to the Deputy CIO (ACIS).

Tasks should be completed with a moderate level of independence. Incumbent must be able to prioritize work understanding need, timelines, and policies. Ability to work independently as well as in a team environment and offer and receive constructive feedback and direction to support team goals. 

Housed within the beautiful Rosenfeld Library, UCLA Anderson Computing & Information Services (ACIS) supports the creation, acquisition and dissemination of knowledge through providing technological solutions and information competency skills. Our mission is to enable our faculty, students and staff to access, create, analyze, organize and exchange information necessary to achieve research and educational objectives through the delivery of quality, professional information support services.

Business runs on information, access, analysis and communication. At UCLA Anderson, the library is more than books, brick and mortar. The ACIS physical and electronic environment is designed to facilitate research, information & technology skills building, communication and collaboration. Library and Computing share the Rosenfeld Library building to deliver convenient access to information and computing services.

ACIS is comprised of dedicated and enterprising librarians, programmers, technicians and staff working together to deliver a spectrum of library and electronic services to the entire UCLA Anderson community.

CRM / Salesforce Administration

          Support Salesforce data and other integrations.

          • Assist with scoping and planning of various CRM-related projects and initiatives.  

          • Act as the Project Manager as-needed to support these initiatives.

          • Work with team members and stakeholders to identify and define user needs and project objectives.

          • Conduct unit, integration, and acceptance testing of new Salesforce features.

          • Provide day-to-day end-user support for Salesforce and added applications, including system configuration and maintenance.

          • Support user adoption and satisfaction by working with end-users to develop and deliver best practices, tips, documentation, and training materials.

          • Create and maintain documentation on processes, policies, application configuration and related materials.

          • Develop and maintain knowledge about the capabilities and evolving best practices of managing a Salesforce database.

           

55%

Develop AI-Powered Applications

Design and Build AI Solutions Using Low-Code/No-Code Platforms

• Experienced with platforms such as Microsoft Power Apps, OutSystems, or StackAI to create AI-driven applications with minimal traditional coding.

• Design and build drag-and-drop components, prebuilt AI modules, and connectors for data integration.

Integrate AI Features into Applications

• Embed AI capabilities such as predictive analytics, intelligent automation, and conversational interfaces into business workflows.

• Apply prompt engineering and natural language processing (NLP) to enable intuitive user interactions.

Collaborate with Business Stakeholders

• Gather requirements from non-technical teams and translate them into functional AI solutions.

• Act as a bridge between technical and business units, ensuring solutions align with organizational goals.

Prototype and Test AI Use Cases

• Create proof-of-concepts for AI-driven features and validate feasibility before full-scale deployment.

• Conduct functional and performance testing to ensure reliability and compliance.

40%

Administrative

1. Assists in reviewing basic service requests, incidents, and problems using Service Management application. Assists with basic trouble shooting and user support for assigned tickets and/or requests to recommend solution(s).

2. Assist the Deputy CIO and other IT Leadership team members, as needed.

3. Participate in meetings to provide and disseminate information about Salesforce and AI Development project.

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

A Bachelor's degree and 4 years of information technology experience, or equivalent combination of education and experience.

Required

4 years of information technology experience, or equivalent combination of education and experience.

Required

At least three years' experience as a Salesforce Administrator required.

Required

Two years’ experience using low-code/no-code platforms and AI Integration (e.g. PowerApps, Outsystems, StackAI)

Required

Salesforce Administrator certification (ADM201). Ability to build and maintain Salesforce custom fields, custom objects, formula fields, automated flows, lightning pages, list views, dashboards, and reports. Experience with Education Data Architecture (EDA) model. Experience in data migration/bulk data loading into Salesforce. Familiarity with Salesforce Service, Marketing and Experience Cloud.

Required

Experience in hands-on configuring for prototyping, development, testing and other implementation activities. Experience deploying Salesforce system changes using change sets and DevOps tools like Gearset/OwnBackup.

Required

Understanding of Salesforce integration patterns and experience integrating Salesforce with external systems using tools like REST/SOAP APIs and middleware integration platforms.

Required

Skilled at developing and running queries using SQL/SOQL. Knowledge of relational database design and how to build SQL/SOQL queries to pull data from multiple tables and/or databases.

Required

Cloud Platforms: Familiarity with cloud platforms such as AWS, Google Cloud, or Azure.

Required

Knowledge of Azure Data Factory to build automated data workflows to move and transform data.

Required

Knowledge of Integrated Development Environments such as Visual Studio, Visual Code, SSMS

Required

Strong understanding of AI concepts: machine learning, NLP, generative AI.

Required

Familiarity with data security, compliance, and responsible AI principles.

Preferred

Knowledge of Programming Languages -  C#, Python

Preferred

General knowledge of Apex, Visualforce, Lightning Components, and Salesforce Flow.

Preferred

Advanced Excel knowledge including Data menu commands. Extensive knowledge of building moderate to complex Excel formulas including usage of Lookup, Logical, Statistical, and Text functions.

Required

Highly competent with Office 365, Microsoft Teams, and project management tools like Asana.

Required

Ability to train users on software systems. Creative and supportive with helping people understand technical procedures.

Required

Strong oral communication skills to speak using appropriate vocabulary to: provide information, explain policies, procedures, and system functionality.

Required

Ability to multi-task, to prioritize work, to take initiative, to meet deadlines of assignments, to be flexible and adaptable and to work well under pressure when faced with fluctuating workloads, pressures of deadlines and competing demands.

Required

Possess high degree of attention to detail and accuracy in daily tasks.

Required

Skilled at developing process and system documentation in a form that can be used by data processors with minimal experience.

Required

Strong written communication skills. Ability to have high degree of attention to detail and accuracy in preparing queries, reports, documents, and electronic communication.

Required

Proven experience in organizing, planning, and executing projects, independently, working on projects as a team leader/PM or effective team member, and completing projects and assignments with minimal supervision.

Required

Demonstrated willingness to maintain knowledge of current tools and trends and to inform the organization about how they affect current practices.

Required

Ability to maintain strictly confidential information and exercise good judgment.

Required

Demonstrable ability to develop, test, deploy, and support enterprise-level applications and solutions.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

UCLA Anderson - ACIS

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.