Applications Administrator, Salesforce

APPLICATIONS PROGR 3 (007300)

UCPath Position ID: TBD_189794

Position Description History/Status

Approved Date:

9/19/2025 2:53:43 PM

Date Last Edited:

9/19/2025 2:53:39 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

455400 - IT SERVICES

Position Details

UCPath Position Number:

TBD_189794

Position Description ID

245021

UC Payroll Title:

APPLICATIONS PROGR 3 (007300)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 22

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

1 - Staff: Contract

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

41041818

Reports to Payroll Title:

APPLICATIONS PROGM MGR 1

UCPath Department Head Position Number:

41041818

Department Head Payroll Title:

APPLICATIONS PROGM MGR 1

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

The Salesforce Application Administrator, will design and configure Salesforce solutions and be responsible for the day-to-day management, maintenance, and support of the Salesforce CRM platform and associated third-party applications, ensuring optimal performance, availability, and security. A key aspect of this role will be supporting users and maximizing their use of features within the CRM ecosystem. Responsibilities will include identifying and recommending solutions to optimize the platform's use and performance, configuring and managing connectors with external systems (such as key data sources, and third-party integrations), and monitoring/troubleshooting data synchronization processes to resolve errors or data quality issues. The administrator will also implement and manage security and compliance measures, including user access control, data retention policies, and regulatory compliance (e.g., GDPR). They will support environment configurations for various Salesforce products, as well as install, enable, and upgrade vendor releases or other software needed to support the application platform(s).In addition, the individual will assist in resolving escalated operational support issues, playing a critical role in ensuring the smooth operation of service/product offerings and directly impacting business success and efficiency.

The Application Administrator, Salesforce will positively impact UCLA's operations and culture by enabling University stakeholders to effectively leverage data and insights in service of the institution's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

The Business Information Technology (BIT) team is dedicated to designing, developing, configuring, enhancing, optimizing, and maintaining innovative products and platforms that enable UCLA’s core business functions, including Web Technologies, Budget & Financial Management, Human Resources Information, Customer Relationship Management, and Collaboration, Productivity, & Workplace Products.  In partnership with administrative stakeholders, BIT ensures that its solutions deliver exceptional functionality, quality, business value, user experience, and digital accessibility, meeting the diverse needs and expectations of the campus community.  The BIT team drives DTS’s cloud-first strategy by reducing technical debt, leveraging cutting-edge techniques, partnering with other departments and teams to accelerate releases through advanced automation and application lifecycle management, and fostering a culture of continuous improvement and innovation to ensure scalable, flexible solutions that meet UCLA's evolving demands.

The Customer Relationship Management (CRM) Products team conceives, configures, monitors, defines, tests, delivers, optimizes, and refines the customer relationship management products and application technologies of Salesforce and ServiceNow. Partnering closely with stakeholders and in close collaboration with cross-functional delivery teams, the CRM Products team provides advanced solutions that streamline communication, foster collaboration, enhance engagement, and facilitate personalized experiences that deepen relationships with all members of the University community.

Application Programming

1.Administers, configures, and maintains Salesforce applications and associated third party applications.

2.Performs moderately complex maintenance tasks such as monitoring system performance, applying patches and upgrades regression testing, troubleshooting issues and support backup and restore capabilities.

3.Monitors system logs and alerts to proactively identify and address potential issues.

4.Develops and maintain documentation on application configurations, procedures, and policies.

5.Collaborates with cross-functional teams to identify and implement enhancements and upgrades to existing applications.

45%

Problem Solving

1.Communicates and presents problem-solving rationale to diverse audiences. Works collaboratively with team members, stakeholders, and vendors to understand specifications and deliver features based on business requirements. Participates in open and honest sharing of ideas and opinions.

2.Follows best practices to support logical and efficient decision making. Conducts root cause analysis exercises to identify issues. Recommends realistic solutions to enhance business value.

10%

Customer Service

1.Leverages insights on customer pain points, challenges, and needs to provide customer-focused solutions. Supports the customer point-of -view when identifying priorities and presenting solutions.

10%

Continuous Improvement

1.Participates in innovation and continuous improvement by leveraging the latest industry knowledge. Maintains currency with new technologies. Learns and adapts quickly to new situations and technologies.

2.Identifies and recommends solutions to optimize Salesforce use and performance.

10%

Project Planning & Management

1. Supports the execution of projects and tasks. Contributes to the development and execution of best-in-class processes and procedures. Ensures alignment with university goals and customer needs.  Supports the process improvement efforts within the team and produces high-quality deliverables.

10%

Communications & Training

1.Communicates effectively with internal and external users or stakeholders; uses effective, grammatically correct business writing and verbal communication skills to convey complex concepts and technical information.

2.Continually develops skills, knowledge, and abilities to maintain currency with new developments in enterprise data and analytics.

3. Enables easy adoption of reports and dashboard by assisting with training and outreach programs.

10%

Other

1.Actively contributes to promoting equity, diversity, and inclusion across the organization and UCLA’s campus.

2.Actively promotes the organization’s core values and consistently integrates innovation, employee fulfillment, teamwork, respect, excellence, integrity, service, and accountability into each aspect of their work.

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

in one or more of the following fields: information technology, computer science, business administration, or a related field.

Required

Three years

Experience working in one or more of the following fields: application administration, database administration, data services, or related field.

Required

Five or more years

Experience working in one or more of the following fields: application administration, database administration, data services.

Preferred

Three or more years

Experience as a Salesforce Admin, Configurator or similar role.

Required

One or more year

Experience with Salesforce Marketing Cloud.

Preferred

Experience building end-to-end Salesforce solutions using configuration, including (but not limited to): flow, lightning layouts, custom metadata, formula fields, data extensions, dashboards and repor

Required

Experience in change management and governance.

Required

Experienced in Salesforce testing and test planning.

Required

Thorough experience with common programming tools.

Required

Experience in complex higher education environments, serving academic and administrative functions of a large public university.

Preferred

Salesforce Certified Administrator

Preferred

Marketing Cloud Administrator

Preferred

Demonstrated ability to understand functional needs and how systems can support those needs. Demonstrated ability to develop conversion and system implementation plans.

Required

Skilled in configuring Salesforce reports and dashboards, and extending data to BI tools like Tableau and IBM Cognos for advanced analysis and visualization.

Required

Demonstrated ability to follow software specifications. Experience with planning for deployment and creation of feedback mechanisms.

Required

Strong written and verbal communication skills and is able to communicate technical information and ideas to a diverse community of colleagues and stakeholders.

Required

Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.

Required

Strong organizational skills and is able to balance competing priorities and support concurrent projects. Ability to work in a project-based environment using project management practices.

Required

Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines. Able to ask questions, gather information, evaluate options, and make decisions with integrity.

Required

Able to participate in activities to advance an inclusive environment that values equity, diversity, inclusion and belonging.

Required

Thinks creatively and proposes innovative ideas, including the incorporation of new technologies or processes. Is able to work with agility in a fast-paced environment.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Wilshire Center

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.