Assistant Director, Alumni Career Engagement

ALUMNI EXTERNAL REL SPEC 2 (006298)

UCPath Position ID: 40042272

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

1110559

Approved Date:

8/21/2026 8:57:16 PM

Date Last Edited:

8/21/2026 8:57:14 PM

Last Action Effective Date:

1/20/2022

Organization Details

Business Unit (Location):

LACMP

Organization Code:

6300O

Organization:

EXTERNAL AFFAIRS                       

Division Code:

6310D

Division:

EXTERNAL AFFAIRS DIV                   

Department:

403000 - ALUMNI AFFAIRS

Position Details

UCPath Position Number:

40042272

Position Description ID

165914

UC Payroll Title:

ALUMNI EXTERNAL REL SPEC 2 (006298)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 19

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40054466

Reports to Payroll Title:

EXTERNAL REL SUPV 2

UCPath Department Head Position Number:

40054466

Department Head Payroll Title:

EXTERNAL REL SUPV 2

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

We encourage you to join the UCLA Alumni Affairs team as the Assistant Director of Alumni Career Engagement. This is a remarkable opportunity to demonstrate your ability to manage multiple projects, grow your digital engagement and technical skills, and showcase your capacity to be a strong collaborator as you work with us to expand and enhance the alumni experience at UCLA. UCLA's Alumni Affairs builds and sustains active engagement with our 700,000+ alumni throughout their lifespan. This role will be vital to connecting UCLA alumni to one another in the digital space, and engaging our alumni community across the globe.

As our Assistant Director, you will help design and deliver innovative professional development programs for alumni at every stage of their career lifecycle. You will lead the strategy, daily management, and growth of UCLA ONE—our premier networking platform—and drive engagement across our digital communities, including LinkedIn, social media, the Alumni Association website, and email channels. By leveraging platform analytics, you will facilitate meaningful connections among alumni, students, and the broader campus. Additionally, by providing a high level of customer service, you will serve as the primary point of contact for user inquiries, and manage digital career initiatives such as a job boards and dedicated content channels You will also oversee seamless data sharing across campus departments as part of this critical role for our department wide engagement initiatives. As a valued member of our team, you will be given the guidance, inspiration, and resources to excel as part of the many professional growth opportunities we offer staff at UCLA.

Digital Community Platform Development and Management

1. Translate alumni and staff needs into clear recommendations and requirements for platform enhancements, partnering with technical teams and vendors to advance implementation.

2. Define and communicate business and user requirements for platform enhancements, serving as a bridge between users, internal stakeholders and technical partners.

3. Gather and incorporate user feedback and engagement data to identify opportunities to improve digital experiences. Regularly assess industry standards and best practices.

4. Ensure platform efficiency and effectiveness; address and resolve technical problems, issues and needs. Apply inclusive and equitable design practices to ensure digital experiences are accessible and responsive to the needs of diverse alumni communities.

40%

5. Troubleshoot technical issues with technical/customer success partners; advocate for platform upgrades and changes to help user engagement.

6. Curate experiences and content on the platform to maximize user experience and overall feel of our digital communities and engagement opportunities.

7. Test/refine digital community engagement approaches based on user feedback, observed behavior and evolving alumni needs.

8. Manage Jobs Board: oversee RSS feed, post jobs and improve usability, overall look/ feel.

9. Promote/facilitate our online groups; meet with campus partners to ensure smooth on-boarding, launch, and growth, develop group engagement strategies, and moderator trainings

10. Manage user approval process; identify, address, and mitigate user issues within the community.

0%

11. Implement user engagement strategies through platform and community specific tools, such as the Feed, Posts, Digests, etc.

12. Collaborate to ensure seamless integration of online and digital communities in ongoing Alumni programming across the organization.

13. Ideate and execute digital and in-person campaigns to create awareness and acquire users for all digital communities and engagement opportunities.

14. Create and maintain partnerships with academic units to ensure successful engagement of campus units in our digital career engagement initiatives.

15. Lead and participate in meetings with other institutions to share best practices.

0%

Communications and Program Support

1. Create digital campaigns for events that promote student and alumni engagement in mentorship and networking.

2. Manage customer inquiries for programs, such as Alumni Mentor Program.

3. Provide event support, such as check-in preparation or staffing for alumni and student career engagement events.

4. Identify and implement creative marketing strategies to increase awareness, adoption and ongoing engagement with the platform.

5. Work with the Alumni Career Engagement team to manage strategy and posts for social media and website communications.

6. Organize and curate Alumni Career Engagement content for constituents using digital channels and communities.

7. Utilize Canva / Photoshop to create graphics for social media aligned with UCLA alum brand standards.

30%

8. Utilize digital search strategies to source speakers, alumni success stories, etc.

9. Communicate with team members to source content and learn about current initiatives and programs.

0%

Partner and Constituent Relationship Management

1. Work with volunteers and campus departments to create meaningful mentorship programs.

2. Source, identify, and vet alumni and students in different campus departments/organizations to create pipeline opportunities for alumni looking to hire Bruins and provide real-world career training/insights.

3. Conduct phone calls and email correspondences with employer/campus partners, and potential volunteers; provide training and on-boarding for digital communities/tools.

4. Work cross-functionally with campus partners to ensure successful programming and initiatives.

5. Create and deliver pre-recorded and live presentations to prospective users and partners, schedule opportunities to present to internal/external constituents, and increase awareness in the student and alumni community.

20%

Data Management

1. Regularly ensure data is updated in all Alumni Affairs systems in relation to our platform and digital tools.

2. Provide data reports to team members based on the raw data of our platforms and tools.

3. Create visualizations of data and analytics found from UCLA ONE, CRM, and other sources. Liaise with data staff to create engaging and relevant reports and images.

4. Conduct basic data analysis to identify trends, assess performance and generated insights, using tools such as Tableau as appropriate.

5. Work with CRM staff to ensure data transfer of current data into our CRM systems. Utilize established processes to maintain data quality of the platforms and groups that we manage.

10%

6. Analyze, interpret, and upload user engagement metrics into the Alumni Affairs CRM, delivering comprehensive reports and performance dashboards to senior management.

0%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

from an accredited U.S. college or university.

Preferred

Two or more years of demonstrated experience working in a volunteer, student, marketing,

educational technology, program development, career counseling/career development or related environment.

Required

Prior experience and/or ability to manage an online community and platform for growth, and create strategies for continual user acquisition and returning user engagement.

Required

Experience with and/or ability to expand online communities, improving user experience, and partner engagement.

Required

Demonstrated experience in responding to constituent inquiries and concerns in a customer service-oriented or constituent driven environment.

Required

Experience/background in design utilizing Canva/Photoshop or similar applications is highly desired.

Preferred

Ability to work with volunteers to build programming and initiatives with demonstrated ability to orient, train, organize and motivate staff and volunteers.

Required

Demonstrated ability to maintain systems and processes, troubleshoot technical and customer issues, and have an eye for detail to align platform with UCLA brand, look, and feel.

Required

Highly collaborative with demonstrated interpersonal skills to establish, maintain and expand relationships, partnerships and opportunities as well as interact effectively and diplomatically with a wide variety of internal and external constituents.

Required

Demonstrated skill in working equally well independently and as part of a large team; ability to follow through on all assignments with minimal direction and to identify opportunities for process improvements; skill in organizing, developing and executing new projects, programs and initiatives.

Required

Ability to navigate and utilize social media and digital tools including ability to edit videos for social media; ability to maintain programming in line with social media strategy.

Required

Excellent oral and written communication skills.

Required

Creative and resourceful with ability to work effectively in a large, complex and dynamic environment.

Required

Skill in using judgment in situations requiring independent initiative and tact; ability to handle confidential matters in a discreet and tactful manner.

Required

Demonstrated proficiency with Microsoft suite and other software applications; willingness to learn new technologies promptly and efficiently.

Required

Ability to manage projects with high volume of data and  leveraging  tools, such as Excel.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Ability to work occasional evenings and/or weekends as required for UCLA and Alumni Association events.

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

James West Alumni Center

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical Skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.