Business Operations Analyst

ADMISSIONS RECRMT SPEC 2 SV (004976)

UCPath Position ID: TBD_941457

Position Description History/Status

Approved Date:

6/24/2026 1:38:16 PM

Date Last Edited:

6/24/2026 1:38:12 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

7050O

Organization:

ENROLLMENT MANAGEMENT                  

Division Code:

7600D

Division:

ENROLLMENT MANAGEMENT                  

Department:

512000 - UNDERGRADUATE ADMISSION

Position Details

UCPath Position Number:

TBD_941457

Position Description ID

256068

UC Payroll Title:

ADMISSIONS RECRMT SPEC 2 SV (004976)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

SV: STDT SVS & ADV PROF (SSAP)

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40088095

Reports to Payroll Title:

ADMISSIONS RECRMT SPEC 4

UCPath Department Head Position Number:

40044275

Department Head Payroll Title:

ADMISSIONS RECRMT MGR 3

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

4922

Stdt 1

2.0

POSITION SUMMARY

Under the general guidelines of the Senior Assistant Director, Business Operations, performs undergraduate admission functions requiring independent judgment, detailed policy knowledge and responsibility for complex processes that impact undergraduate admission decisions and applicant outcomes for prospective students. Support admission operations through application processing, transcript verification, application evaluation, data integrity, and communication with applicants.

Office of Undergraduate Admission supports UCLA student enrollment goals through recruitment, admission, and yield practices consistent with the mission and values of the university. We seek to recruit and enroll high-achieving, talented students from diverse backgrounds from throughout California, the US, and abroad to both benefit from and contribute to one of the leading research universities in the world.

Admission Operations for Prospective Students

1. Provide support for digital and physical document processing such as student transcripts, credentials, and test scores.

2. Update student record information on UCLA’s Student Information System.

3. Assist with processing and monitoring the various workflows within the digital scanning system to ensure timely processing of all records.

4. Participate in the processing, storage and retrieval of incoming transcripts. Ensure that they are prepared to effectively support Undergraduate Admission's various transcript processing modes.

5. Assist with consolidation and reconciliation of student applicant data.

6. Provide support to test and implement various web applications (i.e. admission decision website, events registration system, academic changes)

7. Support the domestic first-year matriculation process. Review missing records reports, send email notifications, place holds, and update records.

8. Update records in the Slate Customer Relations Management System.

35%

Training and Student Supervision

1. Assist with recruitment, hiring, and onboarding of student workers.

2. Train student workers on data processing procedures (transcripts verification, application data clean up, perform data entry).

3. Monitor student hours and quality of work performance.

30%

Application Review, Support & Advising for Prospective Students

1. Participate in selection process by reading first-year applications.

2. Participate in first-year waitlist and appeal screening reviews.

3. Participate in quality assurance reviews for transfer selection.

4. Review high school transcripts as a part of the Transcript Verification process.

5. Provide advising and support of application workflow and data resolution for prospective students.

6. Advise prospective students and parents on application best practices, timelines and transcript requirements.

25%

Customer Service and Committee Engagement

1. Liaison to the Admission Services Unit to support and resolve e-mail communication for newly admitted students. Monitors response time and quality assurance of responses.

2. Review electronic and paper correspondence from applicants, update application data as appropriate.

3. Provide high quality informational service to applying and newly admitted students by phone and through the unit's e-mail accounts.

4. Ensure that incoming and outgoing corresponding is processed without delay.

5. Independently resolve special applicant inquiries, deferred admission, late application appeals.

6. Assist in events such as Reader Trainings, First Year and Bruin Days, etc.

7. Serve on departmental committees (i.e. student banquet, social media, Slate Read Team).

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

with 1-2 years of related job experience.

Required

1-2 years

of related job experience.

Required

Knowledge and experience working with a diverse student population.

Required

Detailed knowledge of Student Information System, Slate, and Perceptive Content.

Required

Detailed knowledge of the UC Application for Undergraduate Admission.

Preferred

Demonstrated working knowledge of UA office policies, processes, and procedures.

Preferred

Working knowledge of the UC and the ability to interpret policies and procedures to prospective applicants and the public.

Preferred

Working knowledge of admission requirements for the campus, school and college.

Required

Demonstrated detailed knowledge of specialized areas of admission, e.g. reconsideration, application processing, appeals.

Required

Skills in working independently and following through on assignments with minimal direction. Skills in prioritizing assignments to complete work in a timely manner when there are changes in workload and competing deadlines.

Required

Demonstrated ability to prepare project plans, forecast workloads, and determine required staffing levels. Demonstrated ability to design and implement instruments for tracking projects and monitoring workflow.

Required

Demonstrated interpersonal skills to establish and maintain cooperative working relationships with administrators, colleagues and other staff members.

Required

Skills in analyzing data, problems, situations, practices or procedures to define the problem or objective and recommend changes/updates.

Required

Demonstrated written and oral skills to write clear and grammatically correct documentation and reports to convey information and to present ideas in group and one on one settings.

Required

Demonstrated knowledge of Windows based applications such as Microsoft Word, Excel, PowerPoint, etc.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

1147 Murphy Hall

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.