Associate Vice Chancellor, Housing & Hospitality

ADMIN MGR 4 (000550)

UCPath Position ID: 40060044

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

703794

Approved Date:

4/1/2026 5:54:41 PM

Date Last Edited:

4/1/2026 5:54:36 PM

Last Action Effective Date:

6/14/2013

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

313000 - HOUSING CENTRAL SERVICES

Position Details

UCPath Position Number:

40060044

Position Description ID

169948

UC Payroll Title:

ADMIN MGR 4 (000550)

Personnel Program

Management and Senior Professional (MSP)

Salary Grade:

Grade 30

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

B: Manager - Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40059668

Reports to Payroll Title:

VC BUS ADMSTN

UCPath Department Head Position Number:

40037944

Department Head Payroll Title:

CHAN

GENERAL DIRECTION - Indicates that the incumbent receives guidance in terms of broad goals and overall objectives and is responsible for establishing the methods to attain them. Generally the incumbent is in charge of an area of work, and typically formulates policy for this area but does not necessarily have final authority for approving policy.

000548

ADMIN MGR 2

3

000212

FINANCIAL ANL MGR 1

1

000395

FOOD SVC MGR 3

1

000481

FAC PROJECT MGR 2

1

000649

APPLICATIONS PROGM MGR 1

1

POSITION SUMMARY

The Associate Vice Chancellor (AVC) for Housing & Hospitality (H&H) is responsible for providing the vision and strategic leadership for an expansive, high quality portfolio of self-supporting auxiliary services with an annual operating budget of more than $570M and with the objective of ensuring long-term financial viability, developing policy, and directing and controlling activities for the following functional areas: on-campus student housing and residential dining services (over 15,000 student residents and 7 million meals annually); University Apartments (10,000 residents in roughly over 5,000 off-campus apartments at 30 separate locations); Faculty Housing (300 apartments for 300 faculty and staff families located on campus),and a large Hospitality enterprise that includes the  Lake Arrowhead Lodge and BRUIN WOODS Family Resort (a variety of accommodations including single rooms, condolets, and full chalets accommodating up to 400 people daily during peak season and up to 200 guests during the lodge and conference season), the Inn at UCLA (61-room boutique hotel); the Meyer and Renee Luskin Conference Center (the four star/four diamond 254 guest room hotel, with more than 25,000 square feet of meeting space, and a full-service restaurant on-site), UCLA Conference Services; UCLA Catering; UCLA Vending (serving more than 300 campus locations and managing the UCLA Coffee Service), and the UCLA University Club (provides meeting and dining space to membership made up of faculty, staff, and administration).

UCLA Housing & Hospitality (H&H) strives to meet its bi-partite mission of "Transforming UCLA from a Commuter to Residential Campus" and "Creating Environments that Empower People to Reach Their Fullest Potential."  The department employs approximately 2,600 team members and is comprised of operational and support units. 

The student housing and dining units create safe, well-maintained, and inviting living environments home to more than 16,000 students, faculty, and staff. The H&H team manages every operational aspect of UCLA’s housing program. This includes implementing long-range campus housing plans to managing the everyday operating and service details of the housing facilities. H&H provides dining, housekeeping, maintenance, and resident services to those living in UCLA’s on-campus residential complexes and off-campus university apartment complexes via the student housing and dining units: Dining Services, Housing Services (managing student housing contracts and support services), the Rooms Division (on-campus housing), and University Apartments (off-campus housing).

The UCLA hospitality team creates welcoming events in conference centers on campus and at Lake Arrowhead, to bring people together to learn, collaborate, celebrate, and engage. The team’s expertise in facilities and food service management is key to offering exceptional hospitality services. Our H&H hospitality group includes the UCLA Meyer & Renee Luskin Conference Center, the Inn at UCLA, the Lake Arrowhead Lodge, the UCLA Faculty Club, and the UCLA Conferences & Catering facilities.

Vision, Leadership and Strategic Planning

• In support of the UCLA Mission and in conjunction with the H&H vision and values, sets the vision for Housing & Hospitality and provides leadership for strategically setting and achieving goals

• Promotes legal and ethical behavior in the actions of all team members by effectively communicating policies, procedures, and expectations, training, modeling of actions, and effectively establishing and reinforcing accountability processes

• Models the utilization of a team approach to achieving excellence. Models a commitment to organizational values (Excellence, Respect, Integrity, Accountability, and Service) and to the Key Success Factors (Guest Service, Employee Satisfaction, Learning and Innovation, Process Improvement, Financial Management, and Social Responsibility)

20%

Vision, Leadership and Strategic Planning

• Networks effectively with UCLA officials, professionals at other colleges and Universities and within the hospitality industry, as well as our residents and guests to ensure that venues, programs, and services are far-reaching, cutting-edge, and encompass the housing and hospitality needs.

• Develops and manages short and long-term business plans incorporating strategic visions and financial and market forecasts. Ensure that strategic initiatives are derived from empirical data, including UCLA vision, guest and team member satisfaction, and financial results

• Models community outreach and actively supports organizational outreach efforts

• Leads department heads in goal-setting and long-range planning activities

20%

Vision, Leadership and Strategic Planning

 • Develops communication strategies using a variety of mediums, including print and web sources, and initiate monitoring processes to help ensure consistency of organizational-wide messages related to strategic planning and organizational performance

• Provides marketing and communications expertise in support of the business and financial plans.

• Provides public relations expertise to the H&H program, including by meeting with media, and constituents

• Spearheads new concept development for guest service,operational efficiencies, and value creation

• Consults with campus officials and stakeholders to ensure the continued growth of the capital program within UCLA H&H. Provides expertise, industry knowledge, and operational concerns in ensuring appropriate decision-making

20%

Organizational Performance, Management, and Development

• Sets and leads H&H in achieving criteria in the six H&H division-wide performance goal areas: Guest Satisfaction, Organizational Climate, Improved Business Processes and Innovation, Learning, Financial Management, and Social Responsibility

• Working on site and traveling to offsite facilities as needed to manage overall operations and ensure quality expectations

• Ensures facilities meet safety, sanitation, appearance, and product quality expectations

• Oversees the work of consultants in multi-million dollar construction projects as well as those hired to study efficiencies, guest satisfaction, employee satisfaction, needs assessments, marketing studies, and other endeavors

• Collaborates with campus stakeholders in related property acquisitions

20%

Organizational Performance, Management, and Development

 • Leads the organization in establishing and administering operations in a financially prudent manner, demonstrating a high level of financial acumen in decision-making.

• Oversees multiple budget preparations and analyses with insight and effectiveness

• Stays current with potential benchmarking opportunities within and outside the university for Housing & Hospitality

• Oversees the implementation of personnel policies and procedures per the University and H&H

10%

Organizational Performance, Management, and Development

• Oversees human resource management strategies and organizational structures

• Demonstrates skill in the management, supervision, and development of multi-functional staff including directors, managers, technical, supervisors, hourly, and administrative personnel

• Leads the efforts of H&H in meeting the department's training and development vision

• Oversees efforts to utilize sustainable products supporting UCLA's efforts in this area. Continuously modifies processes to meet these goals

• Cultivates active communication with various University and community offices, guests, and student, faculty, and staff advisory committees

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

Degree in related area

Required

Or

Equivalent experience and training

Driver License

•

Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles.

Required

Demonstrate skill in property and food management including operations of multiple hotels, restaurants, front desks, housekeeping, maintenance, and landscaping as well as support functions such as contract management, information technology, business administration, sales and marketing, and human resources. 

Required

Demonstrated ability in hospitality property management and managing a comprehensive, high quality multi-location dining operation.

Required

Working knowledge of applicable policies and procedures regarding staff personnel, collective bargaining agreements, University Accounting, Materiel Management, Purchasing, real estate management, and Landlord-Tenant Law. 

Required

Demonstrated ability financially managing multiple multi-million dollar operations including planning, budgeting, analyzing, and responding to variances impacting the financial plan. 

Required

Skill in recognizing appropriate long-range objectives based on accumulated data and realizing long-range objectives through tactical planning. 

Required

Ability to set the departmental vision and lead the department to achieving its goals. 

Required

Ability to determine critical paths and to coordinate and prioritize workloads accordingly while working in a fast-paced environment with multiple competing deadlines. 

Required

Skill in negotiating and exchanging ideas with others to formulate policies and programs and to arrive jointly at decisions, conclusions, and solutions. 

Required

Interpersonal skills sufficient to interact effectively and tactfully with diverse departments/University personnel at various levels, and with the public. 

Required

Demonstrated skill in the leadership, management, and supervision of a diverse and growing employee base including management, administrative, technical, service, crafts, and student personnel. 

Required

Skill and temperament to provide an open climate supporting the creation of opportunities for employee communication and positive departmental interaction. 

Required

Demonstrated skill in selecting, operating, and managing housing and hospitality-related computer systems including hospitality property management and reservations software programs and systems, food service inventory and management systems, and maintenance work order, inventory, and preventative maintenance systems. 

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

Conflict of Interest: The position is subject to the University Conflict of Interest Code required by the Political Reform Act of 1974. The candidate(s) selected will be required to complete financial statements for public record.

20%

Domestic Travel

Evening, weekend, and holiday work as business dictates

Required

Occasional attendance at offsite conferences and meetings

Required

Must carry a University cell phone

Required

Working on site and traveling to offsite facilities as needed to manage overall operations and ensure quality

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

UCLA campus, other University settings, and non-University settings

•

General office equipment

•

University vehicles

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.